• Drive recurrent and upsell revenue to contribute to the continuous growth of Veeam by providing the best customer product experience. • Align and execute the renewals strategy. • Take part in hiring, onboarding, and integrating new hires into the team distributed across various countries within the region. Create and implement onboarding strategies for new hires. • Consistently focus on building and maintaining Systems Engineer team excellence with ongoing attention to attracting, developing, and retaining a diverse, motivated, and engaged team. • Work with the Renewals department leadership team to ensure technical post-sales objectives are met, including the development and implementation of successful post-sales/technical campaigns. • Collaborate with different departments internally to ensure the best customer product experience and continuously generate process improvements. • Stabilize and adapt team strategies and processes to accommodate expanding verticals. • Define/refine KPIs as measures of talent quality and team success. • Evaluate and expand training resources for the team. • Nurture a positive team environment, in alignment with Veeam's Core Values. • Develop capacity planning models to ensure the team can meet expectations for current and future needs. • Drive positive change within the department, seeking to maximize overall departmental performance through analysis and process improvement. • Strengthen the infrastructure within the team for long-term scalability and client satisfaction in a constantly evolving work environment. • Lead by example and coach team members by sharing best practices from one's own experience in a leadership role. • Monitor and measure team progress against the planned metrics and recommend changes as needed. • Develop a Culture of Trust. • Build a service reputation.

• Work directly with business users to understand business objectives, gather detailed requirements, and document these into clear requirements. • Work directly with business users to define and document user stories, functional requirements, and business goals related to web applications for technical developers. • Recommend and implement strategies to enhance website functionality, user experience, and overall performance. • Propose and design technical web applications, including website structure, features, and user flows, to meet business needs. • Design reports and dashboards to meet business leader’s needs. • Act as a liaison between application developers, business users, and vendors to analyze, and design new or improved systems functionality. • Research, analyze and communicate existing business processes to business users. • Work with technical architects to propose sound technical solutions to business users. • Responsible for creating and executing detailed system test cases to validate that all requirements have been met. • Responsible for creating and maintaining system and training documentation. • Provide IT production support to business end users by responding to questions, investigating system issues, testing changes/corrections to the system, and providing resolutions for issues.

• Build end-to-end solutions, from endpoint engineering to systems engineering, ensuring compliance, security, and seamless processes. • Integrate artificial intelligence into IT workflows to drive efficiency and innovation. • Drive the design and implementation of centralized identity management and controls, aligning with modern security practices. • Diagnose problems relating to critical services such as Jira, Confluence, and others to prevent problem recurrence. • Maintaining and enhancing existing scripts, tools, and methodologies. • On-call resource for resolving technical emergencies. • Perform implementation, operational support, maintenance, and optimization of cloud and on-premises infrastructures.

• Support and configure revenue cycle applications utilized for billing and claims management. • Identify and implement process improvements to reduce denials and accelerate reimbursements. • Collaborate with FSU, IT and vendors to troubleshoot and resolve system issues and coordinate upgrades or integrations. • Monitor revenue cycle metrics such as errors, rejections and denial rates. • Utilize dashboards and reports to track and identify billing and collections trends. • Provide actionable insights to leadership for decision-making. • Ensure systems align with CMS, HIPAA, and payer requirements. • Manage, analyze, and optimize electronic data transactions (837, 835, 270/271, etc.) between the FSU and external vendors. • Partner with internal and external teams to ensure system functionality supports departmental and company goals. • Evaluate current workflows and recommend enhancements to improve efficiency, reduce costs, and ensure accurate and timely billing.