• Consultoria tributária para clientes • Revisão de procedimentos fiscais • Apuração de tributos como ICMS, ICMS-ST, ISS, IRPJ, CSLL • Domínio das obrigações acessórias e aproveitamento de créditos

• Work in partnership with the marketing and sales teams to align funnel strategies; • Plan and optimize paid traffic campaigns focused on lead generation and qualification; • Monitor metrics such as CPC, CPA, ROAS, ROI and other KPIs; • Conduct A/B tests on creatives, copy, audiences and campaign strategies; • Analyze performance data to support decision-making.

• Design, setup, monitor, and validate data product workflows leveraging standard processes and procedures for client accounts. • Ensure workflows and quality audits meet client requirements, service level agreements and security policies. • Identify, document, and make necessary workflow changes to meet client requirements. • Manage multiple projects by analyzing priorities, metrics, and deliverables. • Coordinate and manage source file receipt with clients, vendors, and/or internal stakeholders. • Design, construct and execute data workflows, verify input/output counts, monitor data processing, and audit/verify the results based on historical trends. • Validate source and output data, data formatting specifications, and output requirements according to specifications to ensure zero defects. • Deliver accurate output information to clients and/or their vendors through the appropriate data processing platforms and utilizing transfer mechanisms. • Ensure compliance with quality assurance processes, established process and procedures, project requirements and service level agreements/expectations. • Research, troubleshoot, and lead the resolution of data or processing issues according to product, client and/or third-party vendor specifications. • Professionally communicate internally and externally with clients and stakeholders as determined by the nature of the discussion. • Accountable for effective time management to meet deadlines, including taking the Initiative to monitor work after hours.

• Own real-time queue management across multiple lines of business, ensuring SLA protection and operational stability in a dynamic, 24/7 environment. • Monitor live performance, identify anomalies, and conduct root-cause investigations to determine why changes are occurring, not just what is happening. • Distill complex operational signals into clear, concise, and actionable updates for leadership and stakeholders during high-pressure incidents. • Exercise independent judgment to resolve outliers and crisis situations that fall outside established SOPs, particularly during off-hours or low-support periods. • Build and maintain forensic analyses of queue performance using Google Sheets, including large data manipulation, ad-hoc modeling, and automated tracking tools. • Serve as a control function and voice of reason during incidents, coordinating actions, documenting decisions, and ensuring consistent execution of operational levers. • Partner with Operations, and related teams to identify systemic risks, recurring issues, and opportunities for operational improvement. • Support the development of governed, threshold-based alerting and guardrails for queue management, aux swapping, and outbound logic. • Maintain a mission-first mindset with flexibility in working hours to support true 24/7 coverage as part of a small, highly interdependent team.