• Participating as an active team member on the Documentation scrum team to help create and manage documentation team projects each quarter. • Collaborating with engineers, testers, designers, and product managers to prepare documentation for each major release. • Translating complex technical concepts into clear and accessible documentation that is easy for end-users to understand. • Researching and writing documentation content that is technically accurate, instructionally effective, and meets departmental writing styles and standards. • Updating and reworking existing documentation as needed and creating release documentation for major and minor product releases. • Researching and developing an understanding of the marketing requirements for the features being documented, including target audience and competitive documentation issues. • Performing other job-related duties and responsibilities that may be assigned.

• Develop product instructions for use and customer‑facing documentation that is accurate, compliant, and translation‑ready for global users. • Plan, write, and deliver labeling content using technical publishing tools while managing project timelines and deliverables. • Drive labeling activities as an active project team member, ensuring documentation meets medical device regulations and internal quality system requirements. • Coordinate cross‑functional input from engineers, clinicians, and subject matter experts to create technically sound and user‑centered content. • Evaluate and improve documentation quality by interpreting procedures, incorporating labeling standards, and applying topic‑based authoring strategies. • Perform Labeling Specification, Verification, and Global Impact Assessment reviews, applying critical thinking to assess cross‑functional effects of changes. • Manage multiple concurrent projects, escalating issues when needed to maintain compliance and readiness. • Contribute to process improvements, product transfers, and quality system integration efforts, and mentor less experienced writers when appropriate.

• Create and maintain technical documentation for mortgage and fintech systems (LOS, POS, servicing platforms) • Develop user guides, API documentation, knowledge base articles, and training materials • Translate complex technical and regulatory concepts into clear, concise content • Collaborate with engineers and product managers to document features and system changes • Ensure documentation aligns with regulatory requirements (RESPA, TILA, HMDA, TRID) • Maintain documentation standards, templates, and style guides • Support onboarding and training through structured learning materials • Manage documentation lifecycle, versioning, and updates • Participate in product releases to ensure documentation readiness • Gather feedback to continuously improve documentation quality and usability

• Engage in detailed conversations with SMEs to capture technical insights and customer impacts. • Transform raw interview transcripts, research, and complex technical documentation into compelling narratives. • Produce high-fidelity, long-form 'anchor' assets through articles, whitepapers, case studies to bring value propositions for institutional clients and prosumers/retail users. • Repurpose core narratives into a diverse suite of outputs, including landing pages, blog posts, short-form social content (Twitter/TG/Linkedin), and PR releases. • Conduct deep research on industry trends and client’s specific architectural advantages to ensure all content provides both 'entertainment hook' and 'tactical utility.' • Ensure every piece of content meets a 'premium communication' standard—punchy, insightful, and persuasive enough for sophisticated B2B buyers and clear enough for B2C consumers.