Role Description We are looking for an ambitious Provider Operations Specialist to help coordinate and manage a growing list of partner accounts through a high growth phase for the business. This role will suit a motivated and ambitious individual, who is looking to make a big impact on a small team. In time, and with the requisite job performance, this role can develop in relation to responsibility, seniority and renumeration. In this role you will: - Help manage ongoing operations with a wide array of partners including banks, law firms, funds and crypto exchanges; - Monitor all activity on the platform to ensure that key KPI’s such as completeness, conversion and turn-around times are meeting their targets; - Manage and report weekly and monthly partner metrics in team and company updates; - Arrange and coordinate platform demos with key people in the partner network; - Suggest, implement and nurture new ways of working to improve the efficiency of the partnership function via new tools and processes; - Build and maintain close working relationships with the key people in our partner network to foster collaboration and partnership longevity; - Record and communicate partner requests and complaints to the appropriate Circit teams; - Work closely with the customer success and support teams to ensure fast and satisfactory resolution of issues in relation to the partner network; - Unearth opportunities for closer integration and collaboration within our partner network and setup demos for the wider partnership team. You must be ready to work in a fast paced, high growth environment, with a large amount of flexibility required. Qualifications - 2-3 years’ experience in a similar role; - An excellent communicator who can confidently interact with partners in the banking, law and fund sectors; - A determined individual who will consistently focus on achieving key metrics; - Entrepreneurial and excited about the possibilities of your job and the potential of the company; - Thrives on collaboration but can also make independent decisions; - Loves being part of a collective that support each other towards a common goal; - A general attitude towards work that is both positive as well as realistic; - Excellent organisational and prioritisation skills; - A continual learner who is always looking to update their skills and knowledge; - A passion for technology innovation, fintech and crypto; - Experience in a growth stage SaaS environment is a plus; - Experience in the fintech, banking or audit industry is a plus; - This role is preferably Dublin based but we are open to other locations for the correct candidate. Benefits - Competitive salary plus commission paid against sales contracts, with the possibility of equity; - A small team with a friendly environment that promotes autonomy for you to self-manage your time; - Remote working and flexible working hours; - Great opportunity for career progression with hands on experience; - Freedom of expression is encouraged.

• Ensure First Student is the industry leader in leveraging technology to create operational efficiencies • Perform day-to- day efforts toward wage and hour compliance at all First Student Locations • Enforce locations’ adherence to operational standards while delivering planned direct labor efficiencies • Perform reviews and trainings for adherence to all applicable Wage and Hour regulations while utilizing FOCUS and related systems • Prepare, analyze, present and maintain location Category data for performance reporting purposes • Assess field and customer needs ongoing, ensuring we provide all tools needed for customer satisfaction, accurate payroll processing, and ad hoc analyses • Follow procedure and appropriate conduct when auditing and interacting with the field to ensure delivery evokes compliance and success • Work closely with Director Operations Support as a main resource and SME in current location and area performance • Assist in other First Student projects as needed

• Works with the Area Vice Presidents, Area Fleet Directors, Area Collection Directors, Area Optimization Directors, Area Fleet Managers, Fleet Support Managers, Operations Improvement Managers, Fleet Managers & Operations Manager to effectively drive performance improvement opportunities. • Supports analysis and reviews of the day-to-day operations of the Areas and Districts • Provides daily support to Management Teams to understand how to use tools and processes in relation to the SOP's • Leads review of asset allocation to ensure appropriate spare ratios, capital efficiency and asset disposal, when necessary. • Partners with Corporate Operations & Optimization with proactive reviews and assignments. • Promotes understanding and partnership of formulated action plans for front line management in conjunction with the Area Leadership Team and Fleet Managers. • Participates and supports regular P&L progress reviews to ensure that budgets are met with emphasis on Asset Management (capital allocation, asset ordering, in-fleeting, transfer, right sizing, maintenance and repair, end of life, asset disposal), Parts Inventory, Staffing, Labor Costs and Maintenance Costs. • Collaborates with Area and Corporate Collection and Fleet operations & Optimization and WMHS management to implement and manage programs such as eDVIR, Career Pathing, WM Way, Planning and Scheduling, eTechnician & Advanced Diagnostics, and Centralized Warranty Processing as needed. • Serves as Fleet operations advisor to Corporate leadership. • Provides direct support and leadership in the event of a natural disaster, labor issue or as requested. • Provides Fleet Operations support and consultation to Tier SVP. • Performs other duties as assigned.

• Lead, coach, and mentor a team of Enrollment Specialists to achieve performance goals • Conduct performance reviews, provide feedback, and identify opportunities for growth and development • Address team issues, attendance and concerns promptly and effectively • Oversee team training and onboarding • Monitor team performance metrics and implement corrective actions • Ensure timely and accurate processing of new enrollments and resolution of escalations • Conduct quality assurance audits • Analyze enrollment data to identify trends • Develop and implement strategies to improve team efficiency and productivity