• Works with the Area Vice Presidents, Area Fleet Directors, Area Collection Directors, Area Optimization Directors, Area Fleet Managers, Fleet Support Managers, Operations Improvement Managers, Fleet Managers & Operations Manager to effectively drive performance improvement opportunities. • Supports analysis and reviews of the day-to-day operations of the Areas and Districts • Provides daily support to Management Teams to understand how to use tools and processes in relation to the SOP's • Leads review of asset allocation to ensure appropriate spare ratios, capital efficiency and asset disposal, when necessary. • Partners with Corporate Operations & Optimization with proactive reviews and assignments. • Promotes understanding and partnership of formulated action plans for front line management in conjunction with the Area Leadership Team and Fleet Managers. • Participates and supports regular P&L progress reviews to ensure that budgets are met with emphasis on Asset Management (capital allocation, asset ordering, in-fleeting, transfer, right sizing, maintenance and repair, end of life, asset disposal), Parts Inventory, Staffing, Labor Costs and Maintenance Costs. • Collaborates with Area and Corporate Collection and Fleet operations & Optimization and WMHS management to implement and manage programs such as eDVIR, Career Pathing, WM Way, Planning and Scheduling, eTechnician & Advanced Diagnostics, and Centralized Warranty Processing as needed. • Serves as Fleet operations advisor to Corporate leadership. • Provides direct support and leadership in the event of a natural disaster, labor issue or as requested. • Provides Fleet Operations support and consultation to Tier SVP. • Performs other duties as assigned.

• Lead, coach, and mentor a team of Enrollment Specialists to achieve performance goals • Conduct performance reviews, provide feedback, and identify opportunities for growth and development • Address team issues, attendance and concerns promptly and effectively • Oversee team training and onboarding • Monitor team performance metrics and implement corrective actions • Ensure timely and accurate processing of new enrollments and resolution of escalations • Conduct quality assurance audits • Analyze enrollment data to identify trends • Develop and implement strategies to improve team efficiency and productivity

• Lead enterprise-wide, cross-functional process improvement initiatives from problem definition through implementation and sustainment. • Prioritize and lead process improvement activities across the enterprise in support of all departments and functional areas. • Facilitate workshops and working sessions including process mapping, root cause analysis, future-state design, and prioritization exercises. • Apply Lean, Six Sigma, and continuous improvement methodologies to improve operational performance, reduce variation, and eliminate waste. • Partner with senior leaders to identify high-impact improvement opportunities aligned to strategic objectives. • Translate complex operational challenges into structured improvement roadmaps with clear milestones and success metrics. • Leverage data and analytics to quantify problems, validate root causes, and track benefits realization. • Develop business cases and executive-level presentations to communicate insights, recommendations, and outcomes. • Coach and mentor business partners and junior team members on continuous improvement tools and ways of working. • Provide training and guidance to project teams and functional areas to assist with the implementation and maintenance of process improvement activities. • Collaborate with Technology, Product, Compliance, and Operations teams to ensure solutions are scalable, compliant, and sustainable. • Support the development of standard work, governance models, and performance management routines to embed improvements. • Evaluate completed process improvement projects to identify and implement best practices and lessons learned. • Provide leadership and oversight of the business unit's implementation processes; managing company adherence to standard implementation processes. • Manage business and program implementations to meet budget, timeline, and contractual requirements. • Maintain standard business implementation organizational structures, team structures, work breakdown structures, work planning, issue logs, decision logs, change control and executive reports. • Provide input on operating models, including standard corporate functional and information system models, performance metrics, expected outcomes and plan impacts. • Coordinate cross-functional tasks between various internal and external areas to ensure successful project outcomes. • Communicate project status to all internal and external stakeholders.

• Install the Engine. • Scale the Machine. • Making revenue predictable while we scale aggressively. • Run Sales, Customer Success, RevOps, and Support. • Architect the operational success as the company scales.