Who we are At CTI, a Parsons Company, we deliver cutting-edge technology solutions that empower end-users to SEE (Sense, Evaluate, Effect) the invisible battlespace. Our mission is to provide critical capabilities across spectrum operations, communications, cyberspace, information space, human terrain, gray space, geo-intelligence, modeling & simulation, ISR (Intelligence, Surveillance & Reconnaissance), JADC2 (Joint All-Domain Command and Control), covert operations, and more. These integrated solutions drive mission success, close the Kill Chain, and ensure operational superiority. Founded in April 2000, CTI was built with a clear purpose: to provide user-focused, high-end software and systems development for the Defense and Intelligence communities. Our team of highly skilled, technically diverse developers works hand-in-hand with military personnel to design and deliver solutions that make a real impact on the fight. Headquartered in Prince Frederick, Maryland, and supported by a robust remote workforce nationwide, CTI is strategically positioned to serve a wide range of DoD and agency customers. As part of Parsons Corporation, we’ve expanded our capabilities and strengthened our commitment to delivering mission-critical solutions that matter. We are seeking a Network Engineer to design, implement, maintain, and support a growing network infrastructure in Hawaii. As part of our engineering team, you will be responsible for developing scalable, maintainable, and highly available network architectures that meet mission-critical requirements. Responsibilities include, but are not limited to: Work directly with customers in a technical engineering role Participate in customer planning sessions to define networking requirements Design and implement communications solutions for field and remote locations supporting secure facility connectivity and cloud‑based data exchange Assist in designing and implementing approved networking and transport solutions aligned with long‑term IS goals Install and configure network equipment; provide support to systems administrators Monitor systems to improve network performance and lead troubleshooting efforts across local and external sites Apply DoD Information Assurance (IA) policies to the design and maintenance of communications solutions Manage and maintain a library of network engineering tools for system testing and diagnostics Apply advanced engineering principles to develop and maintain network standards, procedures, and guidelines Maintain current knowledge of networking security best practices and implement them across systems Produce documentation for installation, configuration, troubleshooting, and operator usage Contribute technical content and tutorials to product documentation Support Agile workflows (Jira, Confluence, GitLab) Provide onsite support in a classified environment (remote work limited to short-duration NIPR with sponsor approval) Requirements Location: This position is 100% onsite and based at Camp Smith, Hawaii.  No remote or hybrid options are available. Candidates must be able to work full‑time at Camp Smith and maintain daily presence on base to support mission requirements. Necessary Skills and Experience Bachelor’s degree in Information Systems, IT, Computer Science, Network Engineering, or related field Minimum 5 years of experience applying engineering principles in a professional environment Minimum 5 years of experience developing, implementing, and maintaining network architectures Experience configuring, operating, and troubleshooting complex systems and network equipment (TACLANEs, firewalls, routers, switches) Must have an active U.S. government Top Secret security clearance and be SCI eligible (TS/SCI) U.S. citizenship is required to obtain security clearances. IAT Level I certification (Security+ and relevant OS/CE certification) Willingness to travel up to 25%. Beneficial Skills and Experience Experience supporting cloud‑connected or remote‑site communications architectures Familiarity with Agile engineering environments (Jira, Confluence, GitLab) Ability to dynamically prioritize tasks in fast‑paced operational settings Strong interpersonal skills and customer‑facing communication abilities Experience maintaining engineering toolkits for diagnostics and testing Benefits CTI, a Parsons Company, is a rapidly growing company offering the following: Medical, dental and vision insurance H.S.A. (partially funded by CTI) and Flex Spending Company-paid life insurance/AD&D and disability insurance Optional supplemental life, critical illness, hospital indemnity and accident insurances Paid vacation, sick leave and holidays 401k plan with Safe Harbor contribution Tuition reimbursement/professional training options Employee Assistance Program Travel Assistance Financial Planning Assistance Voluntary Pre-Paid Legal Flexible schedules with telecommuting options Service awards program CTI is an Equal Opportunity employer and shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The AHEAD Senior Specialty Solutions Engineer-Network will be focused on the core tenets of Network and Network Security related solutions for AHEAD prospects and customers including a broad range of technologies. As a member of our Specialty Solutions Engineering team, you will be considered an organizational thought leader for this marketplace. - Work in partnership with multiple sales representatives to build cohesive account strategies for existing and prospective clients. - Help sales representatives identify potential technologies and vendors to partner within a given account. - Assist in driving strategy throughout a given campaign. - Evolve into the technical thought leader for each client. - Define strategy, compare alternative approaches, and build key relationships. - Size and configure products, leveraging subject matter experts and inside consultants. Qualifications - Deep understanding of Campus wired and wireless technologies. - Understanding and mastery of Datacenter and cloud networking technologies are a plus. - Desire to focus on traditional on-premise solutions and demonstrate skills in new technologies. - Experience or eagerness to learn about network and system/access design with Amazon AWS, Microsoft Azure, or other cloud services. Requirements - Participation, leadership, and coordination of the AHEAD virtual team for Network Infrastructure. - Work with the AHEAD partner management team and selected vendors to maintain vendor technical and sales relationships. - Design, architect, and consult for AHEAD clients as a Network Specialist. - Build skills, relationships, and industry credibility to drive product, services, and consulting sales. - Support sales teams by providing advice and solutions optimized to meet customer technical and business requirements. - Develop relationships with account managers, partners, and customers in support of sales team objectives. - Strategize and execute technical sales calls. - Complete required pre-sales documentation quickly and accurately. - Qualify sales opportunities based on customer technical requirements and decision-making processes. - Present and market the design and value of proposed AHEAD solutions to customers and prospects. - Participate in mentorship of entry-level team members. - Possess strong, detailed product/technology/industry knowledge. Benefits - Medical, Dental, and Vision Insurance. - 401(k). - Paid company holidays. - Paid time off. - Paid parental and caregiver leave. - Plus more! See benefits here for additional details. Compensation $175,000 - $275,000 a year. The compensation range indicated reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location.

• Design and implement computer and information networks (LAN, WAN, intranets, extranets). • Perform network modeling, analysis, and planning. • May design security measures and recommend hardware/software.

Role Description This is an English-only technical support role supporting U.S.-based business customers. Spanish-only experienced applicants will not be considered. ALL RESUMES MUST BE SUBMITTED IN ENGLISH. SUBMISSIONS THAT DO NOT COMPLY MAY NOT BE CONSIDERED. This is NOT a desktop support role. If your background is mainly desktop support, Microsoft troubleshooting, software/hardware repair, or general IT helpdesk, please do not apply. We need candidates with hands-on experience supporting VoIP systems, SIP trunks, routers, switches, and WIFI troubleshooting. We are hiring a Level 1-2 VoIP Network Support Technician with real telecom experience — specifically in VoIP, networking, and SIP-based troubleshooting. Your day to day life as a Support Engineer: - Answer incoming client calls related to VoIP, internet, or WIFI issues - Work tickets involving call quality, dropped calls, network drops, or routing problems - Run diagnostics (SIP traces, pings, traceroutes, MOS score review, packet loss checks) - Assist with PBX provisioning, phone registration, and softphone setup - Prioritize outages (phones down, internet down, WiFi down) - Document every step clearly and communicate status updates professionally - Escalate advanced issues to senior telecom engineers when appropriate - Maintain ticket SLAs with clear, fast response times Qualifications - 2+ years of VoIP or network support experience (required) - Direct experience with: - SIP, PBX systems, SIP trunks - Routers, switches, WiFi troubleshooting - Strong verbal and written communication skills with the ability to engage and build rapport remotely - Can-do attitude and growth mindset—excited to hustle, build, and scale with the company - Strong understanding of: - TCP/IP, DNS, DHCP, NAT - Basic routing/switching concepts - Experience with help desk ticketing systems - Ability to explain issues clearly to non-technical users - Strong written communication—clear notes and documentation required - Customer-first mindset and ability to stay calm under pressure Requirements - First-level support for VoIP, networking, and connectivity issues - Troubleshoot SIP, call quality, latency, jitter, and registration failures - Perform basic network troubleshooting (TCP/IP, DNS, DHCP, routing basics) - Troubleshoot WiFi drops, access point connectivity, and cabling-related issues - Provision phones, extensions, voicemail, call flows, and SIP trunk configs - Manage and prioritize tickets through our help desk system - Escalate complex problems with proper documentation - Update knowledge base articles and internal processes Benefits - Competitive Salary + Bonuses – The harder you work, the more you earn - Career Growth – As the company expands, we want you to grow with us - Leadership Opportunities – If you can build and manage a sales team, we’ll back you all the way Schedule - Work hours aligned with the U.S. Central time zone between 8am - 5pm M-F Compensation The salary range may be inclusive of several levels that would be applicable to the position. Final salary will be based on a number of factors including, level, relevant prior experience, skills, and expertise. This range is only inclusive of base salary, not benefits. Vivant Core Values Our core values are the heart and soul of this incredible company. Our foundational values guide how we work, serve clients, and collaborate as a team. The right person for this role will appreciate each of these values, personally subscribe to them, and understand why each is critical to having a great business. - Trustworthy: Reliable in action. Integrity at heart. We do what we say we will do, with honesty and moral courage. - Product Knowledge: Develop a strong understanding of our solutions so you can confidently support, explain, and improve them. - Process Knowledge: Master the SOPs, tools, and systems required for your role to ensure efficiency, accuracy, and collaboration. - Autonomy: Take initiative, think critically, and solve problems independently while staying aligned with company goals. Join Vivant and take your career to the next level!