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Socure logo
Socure

The leading provider of digital identity verification and fraud solutions. Salesinfo@socure.com

Senior Developer Support Engineer

Software EngineerSoftware EngineerOtherRemoteSeniorTeam 501-1,000Since 2012H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

174 days ago

Salary

$120K - $140K / year

Seniority

Senior

Job Description

Senior Developer Support Engineer

Socure

• Technical Integration & Developer Support • Lead end-to-end implementation of Socure’s APIs, SDKs, and platform configurations across web and mobile. • Troubleshoot and resolve integration issues using logs, network traces, and code review. • Validate new SDK releases and provide feedback to improve developer experience. • Recommend best practices for API usage, mobile integration, and secure deployment. • Solution Implementation & Client Onboarding • Support technical onboarding by mapping client workflows to Socure’s capabilities. • Configure the platform to meet customer requirements and ensure a successful go-live. • Provide hands-on support during hyper-care to stabilize integrations and optimize performance. • Document implementation details for smooth transition to Customer Success. • Training, Enablement & Collaboration • Deliver technical walkthroughs and integration training for client teams. • Contribute code samples, integration guides, and troubleshooting resources. • Partner with Product and Engineering to escalate issues and influence roadmap improvements. • Advocate for customers by sharing insights and recurring challenges.

Job Requirements

  • Bachelor’s degree in Computer Science or related field (or equivalent experience).
  • 5–7+ years of technical experience including:
  • Mobile development (Swift for iOS; Kotlin/Java for Android)
  • Hybrid frameworks (React Native, Flutter, Expo)
  • RESTful API integration and authentication (OAuth, JWT)
  • Strong debugging skills across mobile, web, and backend integrations.
  • Experience in a customer-facing technical role (developer support, solutions engineering, implementation).
  • Proficiency with tools like Xcode, Android Studio, Charles Proxy, Postman, and Logcat.
  • Excellent communication skills and ability to explain technical concepts clearly.

Benefits

  • Offers Equity
  • Offers Bonus

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