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The leading provider of digital identity verification and fraud solutions. Salesinfo@socure.com
Senior Developer Support Engineer
Location
United States
Posted
174 days ago
Salary
$120K - $140K / year
Seniority
Senior
Job Description
Senior Developer Support Engineer
Socure
• Technical Integration & Developer Support • Lead end-to-end implementation of Socure’s APIs, SDKs, and platform configurations across web and mobile. • Troubleshoot and resolve integration issues using logs, network traces, and code review. • Validate new SDK releases and provide feedback to improve developer experience. • Recommend best practices for API usage, mobile integration, and secure deployment. • Solution Implementation & Client Onboarding • Support technical onboarding by mapping client workflows to Socure’s capabilities. • Configure the platform to meet customer requirements and ensure a successful go-live. • Provide hands-on support during hyper-care to stabilize integrations and optimize performance. • Document implementation details for smooth transition to Customer Success. • Training, Enablement & Collaboration • Deliver technical walkthroughs and integration training for client teams. • Contribute code samples, integration guides, and troubleshooting resources. • Partner with Product and Engineering to escalate issues and influence roadmap improvements. • Advocate for customers by sharing insights and recurring challenges.
Job Requirements
- Bachelor’s degree in Computer Science or related field (or equivalent experience).
- 5–7+ years of technical experience including:
- Mobile development (Swift for iOS; Kotlin/Java for Android)
- Hybrid frameworks (React Native, Flutter, Expo)
- RESTful API integration and authentication (OAuth, JWT)
- Strong debugging skills across mobile, web, and backend integrations.
- Experience in a customer-facing technical role (developer support, solutions engineering, implementation).
- Proficiency with tools like Xcode, Android Studio, Charles Proxy, Postman, and Logcat.
- Excellent communication skills and ability to explain technical concepts clearly.
Benefits
- Offers Equity
- Offers Bonus
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