• This position will require a qualified technical Business Analyst with at least 7 years of experience • Ability to partner with other team members and stakeholder across multiple business units • Determine operational objectives by studying business functions; gathering information; evaluating output and formats • Improve systems by studying and documenting current state and business rules • Deliver high-quality business requirement documentation for business manuals, new development, training manuals, user guide, and system guide

• Design, build, and maintain dashboards and reports using tools such as Salesforce and Tableau • Own the creation and adoption of KPIs within the CS team • Analyze customer behavior and product usage to identify trends • Audit and maintain customer data across systems • Identify opportunities to automate data preparation using AI • Partner with Customer Success leadership to support customer experience • Equip Customer Success teams with actionable insights for Quarterly Business Reviews • Work with Sales Operations, Finance, and Product teams to maintain a single source of truth

• Elicit, analyze, validate, and document business and functional requirements for DoD software development projects and programs. • Translate stakeholder needs into clear requirements artifacts (e.g., business requirements, functional requirements, user needs, acceptance criteria) suitable for technical implementation. • Produce professional process documentation, including training and instructional content, guidelines, workflow maps, process flows, and procedural documentation. • Support DoD software development program activities by coordinating requirements, documentation, and process alignment across cross-functional teams. • Develop and maintain processes, tools, templates, and standardized documentation to improve consistency and delivery quality. • Define, develop, and maintain program/project metrics and reporting methods to measure performance, outcomes, and process effectiveness. • Lead and/or support Six Sigma improvement initiatives using the DMAIC cycle (Define, Measure, Analyze, Improve, Control). • Document current-state and future-state processes, identify gaps, and recommend actionable improvements aligned to mission and program objectives. • Utilize ServiceNow to support workflow tracking, requirements/task documentation, and status reporting as required. • Facilitate working sessions with stakeholders to clarify requirements, resolve conflicts, and ensure shared understanding of scope and priorities. • Ensure documentation is accurate, version-controlled, and aligned with program standards and stakeholder expectations. • Support change management by updating process artifacts and training materials as requirements and processes evolve.

• Datennutzung zielgerichtet gestalten: In unserem Team berätst du führende Finanzdienstleister zu regulatorischen Fragestellungen, lernst aus fachlichen Anforderungen produktive Prozesse zu gestalten und arbeitest mit modernen Technologien, um die Zukunft unserer Kunden mitzugestalten • Analyse und Konzeption fachlicher Anforderungen aus relevanten Anforderungen für die Finanzdienstleister, dazu zählen BCBS239, FiDA, DORA und die Herausforderungen an moderne Datenarchitekturen zur Verwendung künstlicher Intelligenz • Arbeit in integrierten Teams, die von der Planung über die Konzeption und Umsetzung bis zum Test und Rollout alle Aspekte eines Projektes liefern • Auswertung von Daten aus unterschiedlichen Quellen - du bist dafür verantwortlich Theorie und Praxis zu vereinen und zu verstehen, wie sich fachliche Informationen in Daten wiederfinden