• Design, build, and maintain dashboards and reports using tools such as Salesforce and Tableau • Own the creation and adoption of KPIs within the CS team • Analyze customer behavior and product usage to identify trends • Audit and maintain customer data across systems • Identify opportunities to automate data preparation using AI • Partner with Customer Success leadership to support customer experience • Equip Customer Success teams with actionable insights for Quarterly Business Reviews • Work with Sales Operations, Finance, and Product teams to maintain a single source of truth

• Elicit, analyze, validate, and document business and functional requirements for DoD software development projects and programs. • Translate stakeholder needs into clear requirements artifacts (e.g., business requirements, functional requirements, user needs, acceptance criteria) suitable for technical implementation. • Produce professional process documentation, including training and instructional content, guidelines, workflow maps, process flows, and procedural documentation. • Support DoD software development program activities by coordinating requirements, documentation, and process alignment across cross-functional teams. • Develop and maintain processes, tools, templates, and standardized documentation to improve consistency and delivery quality. • Define, develop, and maintain program/project metrics and reporting methods to measure performance, outcomes, and process effectiveness. • Lead and/or support Six Sigma improvement initiatives using the DMAIC cycle (Define, Measure, Analyze, Improve, Control). • Document current-state and future-state processes, identify gaps, and recommend actionable improvements aligned to mission and program objectives. • Utilize ServiceNow to support workflow tracking, requirements/task documentation, and status reporting as required. • Facilitate working sessions with stakeholders to clarify requirements, resolve conflicts, and ensure shared understanding of scope and priorities. • Ensure documentation is accurate, version-controlled, and aligned with program standards and stakeholder expectations. • Support change management by updating process artifacts and training materials as requirements and processes evolve.

• Datennutzung zielgerichtet gestalten: In unserem Team berätst du führende Finanzdienstleister zu regulatorischen Fragestellungen, lernst aus fachlichen Anforderungen produktive Prozesse zu gestalten und arbeitest mit modernen Technologien, um die Zukunft unserer Kunden mitzugestalten • Analyse und Konzeption fachlicher Anforderungen aus relevanten Anforderungen für die Finanzdienstleister, dazu zählen BCBS239, FiDA, DORA und die Herausforderungen an moderne Datenarchitekturen zur Verwendung künstlicher Intelligenz • Arbeit in integrierten Teams, die von der Planung über die Konzeption und Umsetzung bis zum Test und Rollout alle Aspekte eines Projektes liefern • Auswertung von Daten aus unterschiedlichen Quellen - du bist dafür verantwortlich Theorie und Praxis zu vereinen und zu verstehen, wie sich fachliche Informationen in Daten wiederfinden

• Analyze business requirements and determine the appropriate tools and approaches, and the application of standards and best practices. • Analyze data and develop insights to drive business strategy and decision-making. • Collaborate with other team members to define and establish standards, framework, and best practices for delivery of technology applications and products. • Work with team members to adhere to repeatable and scalable processes for the collection, design, and prioritization of work. • Develop and maintain relationships with internal and external stakeholders to identify emerging trends, needs and opportunities to provide distinctive value and outcomes from the services and data. • Maintain a strategic outlook and stay current with leading technology products and techniques. • Develop and maintain a working knowledge of key business processes to be seen as a trusted advisor to the business in bringing technology to bear on business problems and procedures. • Develop and design testing protocols. • Develop and conduct testing of software deployment and updates. • Create and maintain business process documentation and requirements. • Manage and execute projects, including developing project plans, timelines, and deliverables. • Create and deliver presentations to stakeholders on project progress and findings