• Serve as a servant leader and coach to one or more Scrum teams • Enable teams to self-organize, take ownership, and continuously improve delivery outcomes • Facilitate Scrum ceremonies (Sprint Planning, Daily Scrum, Reviews, Retrospectives) • Identify and remove impediments, escalating when necessary while encouraging team accountability • Partner closely with Product Owners, Business Analysts, and Engineering Leaders to ensure backlog items are well-defined, outcome-focused, and aligned to business priorities • Coach teams on breaking down work into valuable, testable increments • Leverage metrics such as flow, predictability, cycle time, and throughput to guide improvement • Champion the use of AI tools to increase productivity and quality

• Administer and manage Microsoft 365 environment including users, groups, enterprise applications, licensing, SSO, and SCIM provisioning • Maintain identity and access management processes • Provide ongoing operational support across the M365 ecosystem • Ensure security, compliance, and best practices are implemented • Support and optimise AWS-based infrastructure and services • Improve operational efficiency of an AWS-based AI platform • Maintain CI/CD and repository environments • Assist in system performance monitoring, reliability, and automation initiatives • Migrate Bitwarden from self-hosted to SaaS • Lead migration from Mattermost to Microsoft Teams • Transition from Maxotel to Microsoft Teams Phone • Migrate GitLab repositories to Bitbucket • Perform configuration cleanup and optimisation of Nginx and WordPress environments • Work closely with internal stakeholders and technical teams • Provide regular reporting and updates on projects and operational improvements • Maintain clear technical documentation and process records

• Own the reliability, availability, and performance of production systems. • Lead incident response for production issues. • Conduct blameless postmortems and ensure follow-up actions are completed. • Design, provision, and manage AWS infrastructure using Infrastructure as Code (IaC) tools. • Own and continuously improve CI/CD pipelines for secure builds, tests, and deployments. • Perform capacity planning and load analysis to ensure systems scale predictably. • Lead and execute infrastructure and platform migrations.

• Define and own reliability goals for network services and critical paths (SLIs/SLOs, availability targets, error budgets where it makes sense) • Drive reliability improvements across the whole network: not only services, but also site readiness, inter-site connectivity (DCI), and operational standards • Own incident response for your areas, lead investigations/postmortems, and turn failures into durable fixes (not repeated firefighting) • Build and evolve observability: actionable metrics/logs/traces, alerting, and faster debug loops during and after incidents • Design safer change workflows: automation, CI/CD, test/staging environments, canarying, rollbacks, and auditability for network changes • Work closely with network engineers and platform teams to embed operability into designs and keep operations practical and fast