• Own the reliability, availability, and performance of production systems. • Lead incident response for production issues. • Conduct blameless postmortems and ensure follow-up actions are completed. • Design, provision, and manage AWS infrastructure using Infrastructure as Code (IaC) tools. • Own and continuously improve CI/CD pipelines for secure builds, tests, and deployments. • Perform capacity planning and load analysis to ensure systems scale predictably. • Lead and execute infrastructure and platform migrations.

• Define and own reliability goals for network services and critical paths (SLIs/SLOs, availability targets, error budgets where it makes sense) • Drive reliability improvements across the whole network: not only services, but also site readiness, inter-site connectivity (DCI), and operational standards • Own incident response for your areas, lead investigations/postmortems, and turn failures into durable fixes (not repeated firefighting) • Build and evolve observability: actionable metrics/logs/traces, alerting, and faster debug loops during and after incidents • Design safer change workflows: automation, CI/CD, test/staging environments, canarying, rollbacks, and auditability for network changes • Work closely with network engineers and platform teams to embed operability into designs and keep operations practical and fast

• Lead the definition, advocacy, and adoption of SRE principles across engineering teams • Partner with leadership to shape long-term reliability, resiliency, and observability strategies • Champion distributed tracing, real user monitoring (RUM), and key performance metrics such as Largest Contentful Paint (LCP) to improve system visibility and user experience • Build and scale self-healing systems to minimize manual intervention and reduce downtime • Drive enterprise-wide improvements to incident response processes, including those related to Machine Learning systems • Collaborate closely with Development Productivity and Quality teams to improve engineering velocity without sacrificing reliability • Influence technical and operational roadmaps through data-driven insights and hands-on technical contributions • Own and deliver cross-functional initiatives from concept through execution, applying program management skills to align stakeholders and achieve results

• Develop and implement standardized process templates for DevSecOps service delivery • Create and manage project planning documentation to ensure smooth delivery and execution • Establish a centralized knowledge base of best practices, guidelines, and standards for DevSecOps • Collaborate with cross-functional teams to identify process improvements and implement changes • Manage key engagements and projects with strategic customers on DevSecOps projects ensuring smooth implementation and alignment with customer needs and expectations • Coordinate with Project Managers to ensure smooth delivery and preemptive escalations • Conduct project check-ins with sub-teams to discuss status of active projects • Establish measurable and repeatable DevSecOps delivery processes, reducing escalations and improving response times • Utilize Salesforce and other tracking systems to monitor project budgets, burn rates, and delivery timelines • Develop and maintain standardized process templates for DevSecOps services delivery • Establish and maintain a centralized knowledge base of best practices, guidelines, and standards for DevSecOps services delivery • Develop and implement deployment plans specific to tools and engagement types to enhance delivery efficiency • Track and report team utilization and forecasted engagements to ensure team capacity • Conduct regular process assessments to identify areas for improvement and opportunities for efficiency gains • Develop and implement process monitoring and reporting metrics to track key performance indicators (KPIs)