• Convert inbound and outbound calls into confirmed vehicle service appointments. • Achieve and exceed KPIs for conversion rates, upsells, cross-sells, and revenue goals. • Recommend additional repairs, maintenance packages, and service upgrades that benefit the customer. • Provide VIP white glove customer service, ensuring every interaction builds trust and loyalty. • Communicate clearly with customers about services, timelines, and costs. • Use our CRM to track leads, schedule appointments, and document all customer interactions. • Collaborate with shop teams to ensure seamless handoffs and exceptional follow-through.

• Research, identify, and engage potential customers across target industries. • Develop tailored outreach campaigns (email, LinkedIn, phone, events) that speak the language of EHS and resonate with safety leaders. • Qualify inbound and outbound leads, uncovering real pains and readiness for AI-driven safety solutions. • Partner closely with the CEO and GTM leadership on refining messaging, segmentation, and outbound strategy. • Build and maintain a pipeline of qualified opportunities for Account Executives and leadership. • Represent Haven at industry conferences, webinars, and events. • Be the “voice of the market,” sharing insights from conversations with safety leaders back into product and marketing.

• Manage and qualify inbound leads via live chat, email, and other platforms to build and maintain a healthy pipeline of prospects. • Quickly assess potential customers’ needs and determine their fit for our solutions based on established qualification criteria. • Proactively engage with leads to schedule meetings with Inside Sales Representatives. • Provide exceptional first responses to inbound inquiries, ensuring prompt and professional communication. • Collaborate with the sales and marketing teams to refine lead qualification criteria and improve messaging. • Learn and demonstrate an in-depth understanding of our photo booth products and services to confidently address customer questions.

• Qualify inbound and outbound leads to ensure they meet established criteria before routing them to sales representatives • Maintain accurate, detailed, and up to date records of all lead interactions in the CRM system • Conduct timely outreach to new leads, ensuring prompt follow up and a professional first impression • Schedule discovery calls, product demonstrations, or meetings between prospects and the Sales team • Nurture leads not yet ready to engage in a sales conversation, building rapport and developing long-term interest • Partner closely with Sales to ensure qualified leads progress effectively into opportunities • Collaborate with Marketing to share insights on lead quality and campaign performance