Stress-Free

• Build and manage a high-volume pipeline of acquisition targets • Partner with internal and external scouts to identify and evaluate shops • Support outreach strategies and marketing campaigns to generate deal flow • Track and manage opportunities through each stage of the pipeline with urgency • Analyze financials and key performance metrics of target businesses • Help determine valuation and offer structure based on business fundamentals • Prepare investment summaries and materials for internal decision-making • Partner with leadership and investment committee to move deals forward • Manage the deal process from initial evaluation through close • Coordinate with brokers, sellers, and legal partners to ensure timely execution • Ensure all documentation and diligence materials are completed accurately • Keep deals on track and proactively remove blockers • Lead post-close execution to bring new locations online • Act as a hands-on project manager to ensure successful store launch • Coordinate setup (branding, signage, systems, readiness) • Ensure operational tools and processes are implemented • Partner with operations to ensure a smooth transition from seller to SFAC • Track acquisition metrics, pipeline performance, and key KPIs • Drive accountability across timelines, deliverables, and outcomes • Continuously improve processes to increase speed and efficiency of acquisitions

• Own full-cycle recruiting for automotive technicians across multiple locations, from intake through offer acceptance • Proactively source and engage talent using creative, high-touch strategies beyond traditional channels (field sourcing, referrals, networking, direct outreach) — not relying on inbound or LinkedIn alone • Build and maintain strong pipelines of qualified technicians in a highly competitive, skilled labor market • Partner closely with shop leaders and hiring managers to understand hiring needs, calibrate on candidate profiles, and drive accountability throughout the hiring process • Develop and execute recruiting strategies that balance speed, quality, and cost, while continuously improving hiring outcomes • Screen, interview, and assess candidates for both technical capability and alignment with a customer-first, high-performance culture • Manage and optimize the ATS (Greenhouse), maintaining accurate data, pipeline visibility, and reporting on key hiring metrics • Coordinate and drive interview processes, ensuring timely scheduling, feedback collection, and movement through the funnel • Lead offer process and closing strategy, partnering with leadership to secure top candidates in a competitive market • Track and analyze recruiting performance metrics (time-to-fill, pipeline health, source effectiveness, cost per hire) to inform continuous improvement • Support employer branding and recruiting marketing efforts to attract high-quality technician talent • Ensure compliance with all applicable employment laws, regulations, and internal hiring practices

• Convert inbound and outbound calls into confirmed vehicle service appointments. • Achieve and exceed KPIs for conversion rates, upsells, cross-sells, and revenue goals. • Recommend additional repairs, maintenance packages, and service upgrades that benefit the customer. • Provide VIP white glove customer service, ensuring every interaction builds trust and loyalty. • Communicate clearly with customers about services, timelines, and costs. • Use our CRM to track leads, schedule appointments, and document all customer interactions. • Collaborate with shop teams to ensure seamless handoffs and exceptional follow-through.

• Convert inbound and outbound calls into confirmed vehicle service appointments. • Achieve and exceed KPIs for conversion rates, upsells, cross-sells, and revenue goals. • Recommend additional repairs, maintenance packages, and service upgrades that benefit the customer. • Provide VIP white glove customer service, ensuring every interaction builds trust and loyalty. • Communicate clearly with customers about services, timelines, and costs. • Use our CRM to track leads, schedule appointments, and document all customer interactions. • Collaborate with shop teams to ensure seamless handoffs and exceptional follow-through.