• Develop global pricing strategy, from analysis to launch: Develop and execute the pricing strategy to maximize both short-term and long-term objectives • Track market trends (customer buying patterns, changing market conditions, leading macroeconomic indicators, competitive pricing, inflation) to inform approaches • Work across internal teams to identify pricing needs and feedback • Analyze growth and profitability metrics, and identify opportunities to improve pricing at the solution-level, package-level, feature-level and geography-level • Work with Market Research to run market research to identify customer and prospect needs, gaps, pain points and perceptions in the area of pricing • Share pricing insights on an ongoing basis and as needed with internal teams like executive leadership, strategy, product management, frontline, RevOps, and across marketing • Test, launch, monitor and adjust pricing approaches: Manage internal project teams across RevOps, Strategy, Solutions Consulting, Tech teams, Marketing and Product teams to deliver, test and launch approaches • Provide recommendations on discount levels (across solutions, features, packages) • Build pricing documentation and objection-handling enablement for frontline teams • Contribute to business plans, helping to set and monitor targets, revenue and profitability • Analyze the ongoing impact of pricing changes (financial and other impact) • Since we’re a rapidly-growing business, you may contribute to other projects as needed

• Help deliver a great customer experience • Communicating with users • Engaging with the gaming industry

• Ensure high-quality service delivery to customers through effective management of tools, operations and processes • Works with service desk leadership to ensure customer needs are known and assists with escalations and execution • Works with the ServiceNow team to ensure customer request for enhancements, defects, and maintenance of the platform are being performed efficiently • Work with ServiceNow development team on projects, ensuring alignment with business strategy and successful delivery • Tracks KPIs, manages SLAs, conducts service reviews, and ensures continuous service improvement • Acts as a liaison between customers and our IT teams, vendors, and leadership, managing expectations and communication • Gathers requirements to write agile stories that effectively and efficiently capture needs and functionality • Leads, mentors, and manages IT staff in an Agile environment, fostering a team-oriented, problem-solving environment • Works to implement ITIL best practices, drives automation, and optimizes processes for efficiency • Assists with the development of policies and procedures and ensures their conformance with goals and objectives • Assists customers by working with our IT teams to ensure the development and administration of schedule and performance requirements • Keeps well-informed of new technologies and industry best practices and trends and then plans and advises for implementation • Manages customer relationships • Provides guidance and solutions to ensure customer needs align with strategic initiatives

• Lead a team of training and event support staff • Collaborate with Healthcare Fraud Prevention Partnership (HFPP) partners, Medicaid Agencies, and subject matter experts • Drive program integrity performance standards and professionalism • Utilize training platforms and video editing software • Develops and administers schedule, performance requirements • Identifies training needs and priorities by working with business leaders and critical stakeholders • Designs team strategy and strategy for execution • Leads stakeholder engagement