• Take ownership of qualified opportunities from Sales / CEO • Translate creative direction into SOW, detailed budget, master schedule, staffing model, and risk register with mitigations • Partner with ECD on the story and presentation; own execution strategy (budget, schedule, delivery approach) • Confidently represent production strategy in client pitches and Q&A • Evaluate / challenge estimates across: Unreal / Unity real-time, CG / VFX / animation, creative tech (sensors, tracking, show control), UI / UX & interactive workflows, fabrication / scenic, AV hardware / media servers / displays / lighting • Understand integration, QA, calibration / commissioning, deployment cycles • Maintain a vetted network of specialist vendors and integrators • Support Producers post-award; enforce scope, plan, quality, and timeline • Serve as escalation point for change orders, client dynamics, and risk issues • Maintain production forecasting, resourcing plans, and talent pipeline • Champion creative integrity and technical feasibility in balance • Partner with the Managing Director to build scalable workflows for: Estimation & scoping templates, Onboarding & kickoff checklists, Asset / content pipelines (CG ↔ real-time ↔ AV), QA / testing / tech rehearsal procedures, Documentation, reporting, and ticketing standards, Installation & commissioning frameworks • Select and implement production software platforms (PM, resource planning, review / approvals, QA / test, dashboarding) • Create repeatable playbooks for immersive execution and continuous improvement.

• Liderar la planificación, ejecución, seguimiento y cierre de proyectos tecnológicos. • Gestionar riesgos, dependencias, incidencias y cambios. • Coordinar equipos internos y fomentar buenas prácticas de trabajo. • Elaborar reportes ejecutivos, KPIs y presentaciones para la alta dirección. • Asegurar el cumplimiento de plazos, alcance, calidad y presupuesto. • Conducir reuniones y ceremonias de seguimiento en metodologías ágiles o tradicionales. • Definir, ordenar y priorizar el Product Backlog, alineándolo con objetivos estratégicos del negocio. • Asegurar que el equipo técnico comprenda el qué y el por qué de cada iniciativa. • Monitorear métricas de valor del producto y proponer mejoras continuas. • Actuar como puente entre las áreas de negocio, usuarios finales y equipos técnicos.

• Own the end-to-end card-present payments experience, including defining strategy across software, third-party integrations, and hardware. • Balance payment processing, customer experience, fraud prevention, and customer experience in card-present transaction flows. • Serve as the product lead for key payments and POS partners, influencing roadmaps and navigating platform constraints. • Proactively seeks opportunities to improve business processes, product development methodologies, and team workflows without explicit direction, demonstrating initiative and a commitment to continuous improvement. • Independently develop and refresh the long-term vision and strategy for your product, ensuring alignment with leadership on strategic objectives. • Identify and present opportunities to invest in and monetize solutions for customer problems, developing coherent business cases to gain cross-functional executive alignment. • Known expert on multiple products, customers, user personas, and their respective pain points. • Frequently leverage data analytics and insights to inform decision-making processes and drive product improvements and optimizations. • Develop and foster direct, ongoing relationships with customers to establish unencumbered access to customer insights. • Proactively balance technical and customer-centric priorities to enhance product reliability and long-term sustainability. • Ensure economic viability by managing the budget and securing executive approval for major cost increases. • Lead the development and execution of feature launch plans in collaboration with Product Marketing to drive adoption and achieve KPI. • Independently identify and own failures to meet goals and determine the appropriate next steps without requiring management intervention. • Provide frequent stakeholder updates on product development progress, ensuring regular feedback is sought and addressed to drive continuous improvement.

• Impulsar iniciativas de arriba a abajo, desde problemas ambiguos hasta resultados enviados con un impacto medible • Colaborar estrechamente con equipos de ingeniería, diseño, datos, clínicos/médicos, operaciones y comercial • Definir qué construir, por qué es importante y cómo sabremos que funcionó • Enmarcar los problemas correctos, alinear las partes interesadas, hacer claros los compromisos y entregar mejoras del producto que generen valor para los miembros y resultados comerciales • Comunicar de manera clara y proactiva manteniendo a las partes interesadas alineadas a través de narrativas claras, documentos y registros de decisiones • Utilizar herramientas impulsadas por IA para aumentar la productividad y la calidad