• Conduct thorough deal reviews to evaluate deal structure, terms, discount requests, and revenue implications • Configure quotes and manage deal approvals in CPQ systems, ensuring accuracy and efficiency from submission to close • Collaborate cross-functionally with Finance, Legal, and Revenue Operations to resolve deal blockers and obtain necessary approvals • Provide guidance and recommendations to sales teams on deal structuring, pricing options, and non-standard term requests • Develop creative solutions that meet customer needs while protecting company interests • Assist in the Order Management review, ensuring the accuracy of our booked revenue • Maintain data integrity and ensure seamless information flow between Deal Desk, Finance, and other revenue systems • Support end-of-quarter activities and high-priority deals with urgency while maintaining quality and attention to detail • Identify opportunities to improve deal desk processes and workflows as the function scales to support business growth • Build strong relationships with sales teams, establishing yourself as a trusted advisor and responsive partner • Support ad-hoc projects that enhance deal desk processes and improve the operational efficiency of our sellers

• Monitor and manage EDR (Endpoint Detection and Response) and XDR (Extended Detection and Response) platforms to identify, analyze, and respond to security threats in real time. • Perform continuous security monitoring within the Security Operations Center (SOC) environment, handling a high volume of alerts from endpoints, networks, and cloud infrastructures. • Analyze security logs, alerts, and telemetry data to detect suspicious activity, malware, and potential breaches. • Investigate, triage, and respond to security incidents, following established incident response procedures and escalation paths. • Conduct threat analysis and root cause investigations to determine impact, scope, and remediation actions. • Collaborate with SOC team members and other IT/security teams to contain, remediate, and prevent recurring incidents. • Maintain accurate incident documentation and ensure proper case management within ticketing systems. • Produce daily and weekly security reports, summarizing alerts, incidents, trends, and response actions for management and stakeholders. • Continuously tune and optimize detection rules, alerts, and workflows to reduce false positives and improve detection efficiency. • Stay informed on emerging threats, attack techniques, and industry best practices to enhance overall security posture.

• supporting the implementation and maintenance of the enterprise resource planning (ERP) financial management system and related business applications • ensuring system stability • assisting with workflow optimization • providing first-line support to business teams • assisting with the configuration, testing, and deployment of ERP functionality and related applications • supporting system updates, change management activities, and documentation requirements • performing basic troubleshooting and escalating more complex issues • working closely with business teams to gather information about operational needs and help translate those needs into technical requirements • contributing to training by preparing user guides and tip sheets, assisting with group sessions, and offering one-on-one support

• Collaborate with stakeholders to gather and document business requirements and translate them into functional and technical specifications. • Support the development and implementation of solutions that address business needs and enhance operational efficiency. • Analyze and map current business processes to identify areas for improvement and optimization. • Provide business leaders with recommendations on system performance, utilization, process changes, and system enhancements or if a contract extension or new system/tool may be needed. • Create a variety of reporting solutions such as operational reports or dashboards to visualize business unit performance and trends. • Conduct data analysis to identify trends, patterns, and opportunities for growth. • Provide training and support to end-users on new systems and processes, also ensuring policies and procedures are updated and maintained. • Partner with stakeholders to drive consensus on project goals and objectives. • Assist in project management activities, including planning, execution, and monitoring of project deliverables. • Stay updated on industry trends and best practices to ensure the organization remains competitive. • Perform other duties as assigned.