• Provide fast, technical, high-quality help to our customers in real time • Be in our shared Slack channels and ticket queue, responding to customers within minutes (yes, minutes) • Troubleshoot product issues, investigate bugs, and work with engineering to get them fixed fast • Guide customers on best practices and unblock them during critical moments (like audits or security reviews) • Write and maintain internal knowledge base articles and external product documentation • Act as the voice of the customer — surfacing pain points, feedback, and product gaps to the team • Proactively identify recurring issues and work with engineering to fix root causes

• Support the sales team by running demos for prospective customers • Run Proof-of-Value (PoV) engagements to demonstrate the value of the XBOW platform • Conduct technical discovery and requirements gathering during the sales process • Guide customers through technical onboarding • Act as Tier 1 support during the PoV stage • Be open to transitioning into post-sales support roles when required • Provide feedback to product teams on what you are seeing in the Field • Help explain the technical and business value of the product • Explain complex security concepts to customer teams • Act as the technical PoC for customers during pre-sales • Support hand-off between pre and post sales teams

• Lead business and technical presentations, demonstrations, and conversations effectively • Provide first level technical support throughout the pre-sales cycle for opportunities • Develop relationships with key clients and partners, understand their environment, and introduce new concepts to solve problems • Effectively position our technology against competitive industry market • Represent our products and brand at field events such as industry and user conferences, tech summits, tradeshows, etc. • Translate technical concepts to a non-technical audience • Improve and develop technical documentation to help our clients better understand our products and services • Work cross functionally with Product Management, Sales, Development, Support, Engineering and Marketing teams • Provide professional responses to customer RFPs / RFIs • Develop Statements of Work (SOW) for Professional Services when necessary

• Lead the design and implementation of PLM solutions • Collaborate with customers to understand their requirements • Customize and configure Windchill solutions based on client needs • Coordinate and manage software integration projects • Define and implement AI tools for PLM solutions • Conduct and facilitate workshops for stakeholders • Work autonomously to achieve project goals