• Facilitate engaging leadership development programs and team effectiveness sessions that drive measurable impact. • Provide ICF-aligned coaching to leaders through one-on-one and group engagements, fostering growth and resilience. • Partner with business units to assess leadership needs and deliver tailored solutions aligned with strategic goals. • Design and deliver learning experiences leveraging tools such as CliftonStrengths, EQ-i 2.0, Personalysis, and Korn Ferry assessments. • Lead projects from planning through execution, ensuring outcomes that strengthen organizational leadership capability. • Collaborate with HR and senior leaders to align development initiatives with enterprise priorities. • Travel up to 50% to facilitate in-person sessions and build strong relationships across the organization.

• Organizing and conducting training programs for the RCM department. • Conduct and organize training for administrative functions and system applications such as GE Centricity Business, Outlook, Microsoft Teams, Skype for Business, etc. • Assists with specific process improvement initiatives within the RCM department. • Works closely with the Quality Assurance (QA), RCM Operations, and Process Improvement (PI) teams.

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. Summary The Professional Instructional Designer at Gainwell Technologies analyzes learning needs and consults with subject matter experts to provide input for course design and content. Your role in our mission - Applies instructional design methods and adult learning principles to ensure that course design and content meet learning goals. Creates outlines and scripts that provide program structure. - Creates effective learning solutions in a profitable manner. Works with management and subject matter experts to ensure that course materials are current and relevant to learning needs. - Designs and develops computer-based instructional programs. - Facilitates course delivery during the introduction of new courses to ensure proper delivery of new training materials and monitor early feedback for course improvement. - Provides direction and guidance to instructors to ensure that courses are conducted as designed. - Plans and coordinates skill assessments and testing to measure participant retention. - Tracks and analyzes learning programs by examining course evaluations, proficiency testing and job performance to identify program effectiveness. Makes changes or enhancements as appropriate. What we're looking for - Bachelor's degree in business administration, organizational development, human resources or related field preferred - Three (3) or more years of corporate training or instructional design for adults experience - Experience working with communications principles, practices, and procedures to develop training manuals and procedures - Good analytical, interpersonal, computer, multi-media, and business solutions software skills for interacting with team members and learners to develop and deliver presentationss to train and educate employees - Project management skills to prioritize and meet deadlines with ability to quickly absorb large amounts of information and reduce to teachable segments What you should expect in this role - Willingness to travel up to 15% for training and meetings - This is a full-time (Monday through Friday) permanent regular salaried (W-2) employee position. - Upward career advancement is possible and encouraged. - Health (medical, dental, vision) benefits start on day 1 of employment. - Company match 401K and other benefits available within months of starting. - New employees are eligible to take advantage of flexible vacation policy after ninety (90) calendar days of employment. Any exception requires manager approval prior to employee's Gainwell start date. - For all hybrid and remote positions employees' Broadband Internet connections, should have a minimum speed of 24MBS download and 8 MBS upload. Greater speeds will of course provide better performance. - Video cameras must be used during all interviews, as well as during the initial week of orientation if hired. The use of AI during interviews is prohibited. - This position will remain posted to take applications until further notice. This position is for pipelining.Applying does not gurantee an interview. #LI-DS1 #LI-REMOTE The pay range for this position is $51,700 - $73,800 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities. We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings. Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

Location: 1685 Tech Ave, Mississauga, Ontario, L4W 0A7 At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians. Why this role is important? The Clinical Director, Virtual Care provides comprehensive clinical leadership and expertise, directing clinical operations and ensuring the delivery of high-quality, safe, and ethical patient care across virtual, telephone, and remote monitoring platforms. This role involves mentoring staff, developing and implementing clinical protocols, and driving quality improvement initiatives. The Clinical Director, Virtual Care manages complex cases, provides direct, evidence-based care, and collaborates closely with interdisciplinary teams to optimize patient outcomes and ensure continuity of care within a dynamic virtual environment. Key Responsibilities: - Advanced Clinical Practice (Virtual): Provide comprehensive, client-centered virtual care, including assessing, diagnosing, treating, and following up with patients for a wide range of acute and chronic conditions. This involves conducting virtual video/telephone visits, ordering/interpreting diagnostic tests, prescribing medications within scope of practice, and managing cases across various disease states. - Virtual Care Management: Perform remote patient monitoring and effectively manage patient care through various digital health platforms. - Clinical Leadership & Mentorship: Act as a primary clinical resource, offering guidance, mentorship, and fostering competency development for nursing staff and other health professionals. - Program Development & Quality Improvement: Lead the development, implementation, and evaluation of virtual care policies, protocols, programs, and quality improvement initiatives to enhance service delivery and patient outcomes. - Interdisciplinary Collaboration: Collaborate effectively with nurses, pharmacists, physicians, and allied health professionals to ensure the delivery of integrated, comprehensive, and patient-centered care. - Data Analysis & Reporting: Identify, analyze, and report on clinical data to drive continuous improvement in patient care and virtual health services. - Documentation & Compliance: Ensure all electronic medical records (EMR) are accurate, timely, and fully compliant with privacy regulations, confidentiality standards, and provincial/state legislation governing telehealth. - Operational Support: Assist in the orientation, training, and ongoing support of new team members, and ensure the coordination and availability of necessary equipment for seamless virtual visits. Required Qualifications & Skills - Education: Master’s degree in Nursing or Nurse Practitioner program. - License: Current, valid registration as a Registered Nurse in the Extended Class (NP). - Experience: Minimum 3–5 years of clinical nursing experience, with preference for prior experience in primary care, community health, or virtual care/telehealth. - Technical Proficiency: Competency in using information technology, including EHRs, video conferencing, and remote monitoring equipment. - Leadership: Strong leadership, communication, and decision-making skills. Physical and Environmental Conditions - Location: This is primarily a remote or hybrid role requiring a secure, private, and high-speed internet-enabled workspace. - Hours: Ability to work flexible hours to meet patient and organizational needs. - Focus: Can range from primary care to specialized services (e.g., weight management, menopause care, men’s health, etc.) Why work at Shoppers Drug Mart? Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy. Take ownership of your work and find more ways to care about your work, co-workers, customers and community. How You’ll Succeed: At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections. If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today. Employment Type: Full time Type of Role: Regular Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired. In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us. Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application. Hiring Range / Échelle salariale à l’embauche : $145,000.00 - $195,000.00 / 145.000,00$ - 195.000,00$ (per year / par an) A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste. #EN #SS #PHARM #ON