• Provide day-to-day leadership and operational oversight for Team Leads • Coordinate and oversee daily workflows to ensure work is completed accurately and compliantly • Monitor performance metrics and conduct regular KPI reviews for Team Leads • Train, coach, motivate, and develop Team Leads to drive performance and accountability • Conduct 90-day and annual performance reviews for Team Leads • Partner with IT to identify, test, and implement system enhancements and technical solutions • Respond to client and Team Lead inquiries related to processes and workflows

• Monitor Physician EHR inboxes and patient portal requests • Refill prescription requests per established protocols • Facilitate referrals and collaborate on addressing prior authorization requests • Manage Remote Patient Monitoring (RPM) results and educate patients on chronic disease management • Perform follow-ups and patient education • Assist the healthcare team with additional responsibilities

Customer Support Specialist – Technical Products Product Line: Kwikset (Primary) Position Overview We are seeking a motivated and customer‑focused Customer Support Specialist to support the Kwikset product line, specializing in smart and specialty lock solutions such as keypad and smartphone‑enabled locks. This role supports consumers through escalated and time‑sensitive inquiries, including lockouts and installation challenges, requiring professionalism, calm problem‑solving, and strong technical curiosity. This is an excellent opportunity for someone with a technical mindset, strong communication skills, and a willingness to learn in a fast‑paced, high‑volume support environment. Key Responsibilities - Handle high‑volume inbound phone calls and emails related to product functionality, troubleshooting, installation guidance, and general product information - Provide calm, empathetic support during escalated situations (e.g., consumer lockouts) while adhering to company service standards - Accurately document all consumer interactions and relevant information in internal systems - Troubleshoot product issues and assess whether items should be repaired, replaced, or scrapped following Consumer Service procedures - Assist consumers with: - Installation techniques - Product features and model selection - Basic troubleshooting and usage guidance - Direct consumers to appropriate resources or teams when additional support is required - Maintain consistent professionalism, tact, and diplomacy in all consumer interactions Required Skills & Competencies - Customer Service & Call Center Support - Technical or Service Support Experience - Clear verbal and written communication - Strong attention to detail and documentation accuracy - Ability to remain solution‑oriented in difficult or urgent customer situations - Basic mechanical aptitude and curiosity for how products work Preferred Qualifications - 1+ year of experience in a product‑based customer support or call center environment (preferred, not required) - Prior experience in hardware, home improvement, or technical consumer products a plus - Self‑motivated with a strong willingness to learn (many skills are learned on the job) - Typing speed of 35+ WPM - High School Diploma or equivalent - Bilingual in Spanish or French (plus) Ideal Candidate Profile - Patient, empathetic, and customer‑focused - Comfortable handling escalated situations with confidence - Technically curious with a problem‑solving mindset - Organized, adaptable, and able to thrive in a fast‑paced environment Experience Level Entry Level Job Type & LocationThis is a Contract to Hire position based out of Ontario, CA. Pay and BenefitsThe pay range for this position is $18.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Apr 4, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Description ● Serve as the primary point of contact for patients or external facilities to schedule patient appointments and ensure that they are properly logged in the system, on the phone or through electronic correspondence. ● Collect, verify, and communicate benefit details of patient insurance policy information during scheduling. ● Educate patients on the insurance verification process and estimates of patient responsibility prior to their visit. ● Confirm patient appointments and provide necessary information to patients, including appointment time, location, and any special instructions. ● Create and maintain patient records including demographic information, necessary paperwork or questionnaires. ● Contact referring provider offices to obtain any necessary information or records in preparation of visits. ● Coordinate with healthcare providers and other medical staff to ensure that patient appointments are scheduled efficiently and effectively. ● Respond to patient inquiries and concerns in a timely and professional manner via phone and written correspondences, or direct caller to appropriate personnel. ● Collaborate with other medical staff and third party systems to ensure that patient care is coordinated and effective. ● Delivers quality work and is dependable, responsible, and honest. ● Assist insurance verification associates, when needed. ● Other duties as assigned. Skills Medical billing, medical terminology, Customer service, medical coding, cpt, icd-10, hcpcs Top Skills Details Medical billing,medical terminology,Customer service Additional Skills & Qualifications ● High school diploma or GED equivalent, required. ● 2+ years of experience in customer service, appointment scheduling, or healthcare settings. ● 1+ years of experience with EHR systems (athenaOne), preferred. ● 1+ years of experience working in a remote setting, preferably with high volume inbound and outbound telephonic services. ● Excellent communication skills, both verbal and written. ● Problem-solving skills for scheduling conflicts, missing documentation and other issues. ● Proficient in Google Suite, Microsoft Office and other computer software programs. ● Ability to multitask and work in a fast-paced environment. ● Strong attention to detail and ability to maintain accurate records. ● Ability to work independently and as part of a team. ● Strong customer service skills and ability to interact with patients or peers in a professional and compassionate manner. ● Ability to maintain confidentiality of patient information and adhere to all HIPAA regulations. ● Strong attention to detail and a high level of accuracy in work. ● Dependable, punctual, and able to manage time effectively. ● Adaptable and open to change in a dynamic healthcare environment. ● Strong problem-solving skills and the ability to think critically when addressing insurance or authorization issues. ● Team-oriented mindset with the ability to collaborate across departments. ● Empathetic and patient-focused, with a commitment to providing high-quality service. Experience Level Intermediate Level Job Type & LocationThis is a Contract position based out of Portland, OR. Pay and BenefitsThe pay range for this position is $23.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Apr 4, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.