• Manage end-to-end delivery of Professional Services IAM projects in accordance with agreed Statements of Work (SOWs), budgets, and timelines. • Develop and maintain project plans, schedules, RAID logs, and delivery artefacts throughout the project lifecycle. • Coordinate internal IAM consultants, technical teams, and external partners to ensure project activities are delivered as planned. • Align internal delivery timelines with customer project plans, technical environments, change approval windows, and programme dependencies. • Coordinate IAM-focused delivery activities, including Access Management, Identity Governance, directory integrations, and SaaS IAM solutions. • Track and proactively manage risks, issues, dependencies, and project progress, exercising judgement to resolve complex delivery challenges. • Act as the primary point of contact for customer project coordination and stakeholder communication. • Prepare and deliver clear, concise customer-facing status updates and governance reports. • Support scope and change management activities, including coordination of change requests and impact assessments. • Monitor project budgets and effort against agreed delivery plans, escalating variances where appropriate. • Ensure projects adhere to contractual commitments, delivery standards, and agreed governance processes. • Support Professional Services leadership in resource planning, forecasting consultant availability, and scheduling work packages. • Contribute to the improvement of project management processes aligned to Professional Services delivery needs. • Support continuous improvement initiatives through lessons learned and structured project feedback.

Role Description Rejoignez la Métropole de Lyon ! Ses 9 600 collaborateurs contribuent aux politiques publiques inédites et ambitieuses au service de la population - 1,4 millions d'habitants - et du territoire. La délégation ressources humaines et moyens généraux est orientée vers les agents et les projets de la Métropole, qu’elle soutient au quotidien. Elle regroupe des compétences sur les ressources humaines, le cadre de travail des agents, la maintenance, le patrimoine et les moyens alloués aux services. Elle a pour objectifs de participer activement aux enjeux de modernisation et d’exemplarité de la collectivité mais aussi de faire de la prévention et de la responsabilité sociétale et environnementale de l’employeur des priorités. La direction patrimoine et maintenance assure deux grandes missions : - Maintenir et gérer les locaux, installations et terrains de la Métropole. - Réaménager et démolir des bâtiments. Elle intervient sur différents domaines d’activités dont celui du patrimoine bâti, de l’aménagement jusqu’à l’entretien et à la maintenance, pour l’ensemble des services métropolitains et pour les usagers. Elle est structurée en 4 services, dédiés au patrimoine, immobilier et à la maintenance des bâtiments, appuyés par une unité - centre de contacts et un centre technique de maintenance. Rattaché.e à la Directrice, le.a chargé.e de mission contribue au pilotage transversal de la direction, accompagne la mise en œuvre de projets structurants et joue un rôle d’interface entre les services de la direction et les autres directions de la Métropole afin de favoriser la coordination, la cohérence des actions et la fiabilité du pilotage. Consultez le détail complet de l'offre sur la page ici ou en cliquant sur le bouton "Postuler sur le site employeur". Qualifications - Titulaire d’un diplôme de niveau bac +5, de type école d’ingénieur, master technique, gestion patrimoniale ou immobilière, ou expérience équivalente dans la conduite de projets transversaux. - Maîtrise de la conduite de projets avec capacités d’analyse et de synthèse. - Aise dans l’animation de démarches transversales et dans la coordination d’acteurs aux compétences variées. - Connaissances en matière de bâtiment et bonne compréhension de l’environnement des collectivités territoriales. - Notions en commande publique et en gestion budgétaire. - Capacité à structurer des processus et mettre en place des outils de pilotage. - Culture des outils et de la donnée pour construire des tableaux de bord pertinents. - Solides qualités relationnelles, capacité à fédérer et travailler en équipe. - Organisation, discernement et intelligence situationnelle. - Curiosité et force de proposition pour l’amélioration continue des méthodes de travail. Benefits - Prise en charge de l’abonnement transports en commun à hauteur de 75% et d’un forfait mobilités durables jusqu’à 300 euros annuels (prestations cumulables). - Participation financière de l’employeur à la mutuelle santé et à la prévoyance. - Restauration collective. - Offre de formation variée tout au long de votre carrière, et multiples possibilités d'évolution en interne. - Accès à des activités physiques et de bien-être gratuites sur différents sites. - Conciergerie.

• Manage multiple concurrent bank implementations with overlapping timelines • Lead client calls and build trusted relationships with stakeholders • Coordinate cross-functional teams including Implementation Associates and engineers • Translate complex technical requirements between clients and internal teams • Jump in to help with hands-on configuration and debugging when needed • Document solutions and identify process improvements • Escalate strategically to sales and leadership when additional support is needed

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. SUMMARY: This is a Professional Lines Account Manager position that manages all aspects of account service plans while continually developing client relationships for professional liability insurance. Bachelor’s degree and experience placing or underwriting financial institutions E&O and D&O is required ESSENTIAL DUTIES & FUNCTIONS: include the following. Other duties may be assigned. - Build and strengthen relationships with existing clients. Develop an understanding of their business, provide a consultative approach to manage their professional liability risks, and uncover ways to better serve their needs. - Develops and oversees service plans for each client determining and understanding their needs and requirements. Ensures proper resources from within the office are involved with the client. Plans, organizes and leads internal meetings related to the service plan. - Plans, organizes and leads client meetings. - Supervises and reviews the preparation of marketing submission packages to obtain quotes on new and renewal business. Coordinates and monitors the marketing of accounts; negotiates terms and pricing with carriers. - Assigns the preparation of proposals, enrollment material, master certificates, loss prevention materials and guides; reviews the work product of Account Specialists to ensure accurate and timely completion. - Develops and oversees the implementation of program communication strategies to generate growth in enrollment for voluntary direct enrollment accounts. Monitors utilization of on-line processing systems. - Plans and organizes periodic claim review meetings with client and carrier claim department (or Lancer Claims Services as applicable). Reviews large loss notices and disclaimers; brings potential issues to attention of Producer and CalSurance management immediately. - Reviews policies and midterm coverage endorsements for accuracy and conformance to quotation. - Reviews the work of Account Specialists and ensures the accuracy of all account level financial records/ reporting including reconciliations, premium invoicing, surplus lines taxes, broker fee obligations, etc. - Keeps management apprised of developing opportunities and risks with client accounts. QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Required - Valid California P&C Insurance License - 15 years’ experience in Professional Liability Insurance - 7 years’ experience in an Account Manager (or similar) position with proven ability to develop and further client relationships - Strong technical skills including proficiency with agency management systems - Proven track record working with large, complex accounts - Bachelor’s degree and experience placing or underwriting financial institutions E&O and D&O is required. - Proficiency with Microsoft Office – Excel, Word, PowerPoint and Outlook - Ability to maintain a high level of confidentiality - This position may require routine or periodic travel which may require the teammate to drive their own vehicle or a rental vehicle. Acceptable results of a Motor Vehicle Record report at the time of hire and periodically thereafter, and maintenance of minimum acceptable insurance coverages are a requirement of this position. Pay Range 90000.00 - 120000.00 Annual The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role. Teammate Benefits & Total Well-Being We go beyond standard benefits, focusing on the total well-being of our teammates, including: - Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance - Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement - Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services - Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations. The Power To Be Yourself As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.