• Maintain standardized operating procedures regarding operations and processes all supporting SOP’s “The TransForce Way” • Identify operational gaps, inefficiencies, and opportunities for improvement, sharing best practice across the regions • Partner with SVP and regional leaders to ensure consistent execution and adoption • Lead, manage and evaluate the tools, processes, policies, and programs to ensure continuous productivity and effectiveness • Create reports and presentations for leadership and management • Collaborate with regional leaders and teams to develop and execute management disciplines and processes (weekly/quarterly forecast, pipeline analysis and development, account planning, account assignments, quota/budget allocation) • Manage operational KPIs, dashboards, and commission payouts • Use data and insight to monitor trends, identify risks, and recommend corrective actions • Ensure alignment between performance metrics and business objectives • Partner with HR and Finance to design, document, implement and process compensation & incentive plans • Manage multiple operational projects simultaneously • Coordinate stakeholders across Sales, Operations, Recruiting, Payroll, and IT • Support change management through communication, training, and job aids • Ensure improvements are sustained post-implementation • Partner with the VP, Operations and Performance and leadership on all issues and challenges impacting the success of the team • Focus on creating Data Governance policies to result in continuous data cleansing, enrichment and augmentation that results in increased data accuracy and confidence. • Manage data cleansing to support pre and post Fiscal Year Planning.

• Own enterprise-wide resource strategy, capacity planning, utilization optimization, and operational best practices for Consulting Services. • Lead FY planning initiatives related to capacity, margin improvement, and delivery optimization. • Own governance forums related to strategic programs and prioritization of resource investment in resourcing, utilization, and workforce planning. • Drive executive dashboards and insights tied to the overall health of Consulting Services. • Own the end-to-end Consulting systems landscape, including PSA, SOW automation, forecasting, etc. • Oversee enterprise assignment and scheduling processes in Certinia. • Establish standards for skills data accuracy and maintenance.

• Provide oversight on feasibility analysis, clinical trial site selection, qualification and initiation of new clinical trial sites and contracting with clinical trial sites in USA • Provides clinical monitoring strategy and oversight in USA • Maintains expert-level current knowledge of GCP industry trends and “current-thinking” • Resource planning and onboarding for internal Clinical Research Associates, Clinical Trial Manager and Site Operations Leads in USA • Ensure appropriate line management and employee development for internal Clinical Research Associates, Clinical Trial Managers and Site Operations Leads in USA • Provides oversight on all Immatics clinical trial site related activities, incl. clinical monitoring activities and site operations in USA • Provides oversight of clinical trial site feasibility/selection in USA • Provides oversight of qualification and initiation of new clinical trial sites in USA • Ensures quality and adherence to relevant Standard Operating Procedures/Work Instructions (SOP/WI) and compliance with guidelines and ICH GCP.

• Assist in analyzing sales performance data to identify trends, opportunities, and areas for improvement across the Atlantic Division • Support the development and execution of strategic sales initiatives by collaborating with cross-functional teams including marketing, finance, and analytics. • Contribute to divisional sales operations by helping streamline processes, improve reporting accuracy, and enhance CRM utilization. • Participate in the creation of dashboards and visualizations to support decision-making for commercial leadership. • Gain exposure to sales strategy planning, territory alignment, and incentive modeling within a dynamic healthcare diagnostics environment.