As a Property Claims Specialist, you help review claims and issue claims settlement directives. You provide settlement coaching for medium- to high-complexity claims and help claims advisors develop their technical skills. You share ideas and help solve problems using your analytical skills, extensive knowledge of your line of business and ability to manage complexity. You provide discipline-specific support to your unit, clients and partners. More specifically, you will be responsible to: - Coach internal advisors to develop their technical skills - Provide contract enforcement advice, verify settlement costs and ensure compliance with claims policies. Revise independent adjuster claims - Review claims and help advisors and practitioners settle them - Conduct research and serve as resource person, proposing solutions to conflicts and situations outside the expert’s scope of authority - Help prepare action plans based on claims reviews - Verify and approve claims settlements. - Work closely with the Section Manager, providing continuous feedback and supporting the performance, growth and development of employees What we offer* - Competitive salary and annual bonus - 4 weeks of flexible vacation starting in the first year - Defined benefit pension plan that provides predictable, stable income throughout retirement - Group insurance including telemedicine - Reimbursement of health and wellness expenses and telework equipment *Benefits apply based on eligibility criteria. What you bring to the table - Bachelor's degree in a related field - A minimum of five years of Property Claim Experience - Please note that other combinations of qualifications and relevant experience may be considered - Beginner Coaching Experience Action oriented, Business insight, Complexity, Customer Focus, Differences, Nimble learning Trade Union (If applicable) At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve. If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask! Job Family Property and casualty insurance (FG) Unposting Date 2026-04-2

• Provide prompt, courteous and high-quality customer service to all policyholders and claimants by responding to customer inquiries, initiating investigations and resolving customer claims. • Gather necessary information from customers to initiate the claim and explain policy, coverage, and appropriate course of action • Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim • Coordinate the repair of damaged vehicles and assist with rental reimbursement • Recognize recovery opportunities in regards to subrogation and salvage, as well as total loss • Ensure compliance with specific state regulations, policy provisions, and standard operating procedures • Communicate with involved parties and negotiate appropriate settlements with claimants, insureds, and attorneys within approved payment authority • Provide input for continuous development of claims guidelines, best practices, and process improvements • Oversee and direct outside investigative service providers and work closely with the client and client counsel and investigative services to resolve the claim • Engage in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications

• You'll provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls, filing claims, and resolving customer requests • Manage an inventory of both litigated and non-litigated cases • Dive into auto insurance claims to identify areas of dispute, investigate and gather all necessary information, evaluate liability and damages, and negotiate settlements with opposing parties or their insurance providers • Ensure compliance with state regulations, policy provisions, and standard operating procedures • You'll handle both non-litigation and litigation cases related to auto claims disputes, communicate with involved parties, attend mediations, arbitrations, and court hearings as necessary, and keep clients, claims adjusters, attorneys, and other stakeholders informed • Collaborate with defense counsel, claims counsel, and litigation claims management for strategic planning while building strong working relationships with approved defense firms and other industry vendors • Review legal documents and ensure compliance with initial suit-handling plan of action • You'll serve as corporate representative for discovery review and depositions, appearing at depositions and trials when needed • Analyze policy language and make appropriate coverage decisions, draft complex coverage correspondence, and proactively manage claim files from inception to closure • Direct and control the activities and costs of outside vendors including defense counsel, coverage counsel, experts and independent adjusters • Maintain adjuster licenses and continuing education requirements.

• Investigate and resolve Homeowners claims of minor to moderate complexity in a timely and efficient manner. Document with photographs, measurements, recorded interviews as needed, write a repair estimate to capture damages, and complete thorough file notes. • Ability to perform field inspections at least 50% of work time. (company car provided) This will involve travelling to our customers’ home to conduct on-site inspections, thoroughly investigate coverage and prepare detailed estimate to efficiently resolve their claims. • Ability to handle virtual claims. Must have ability to use imagery, and advanced video technology to collaborate with onsite vendors and insureds to identify damage and write damage estimates from a virtual setting when needed. • Compare facts gathered during the investigation against the policy to determine coverage of claim; extend or deny coverage as appropriate. • Establishes reserve amounts within prescribed settlement authority limit and negotiates settlement of claims; recommends claims which exceed personal authority limit to supervisor for approval. • Responsible for effectively and timely communicating with insureds and /or their representatives to resolve issues and ensure customer satisfaction. This includes timely response to phone calls, emails, texts, written communication, and adherence to Department of Insurance requirements. • Prioritizes own responsibilities and effectively manages claims workload to regularly monitor progress and expenses to properly resolve inventory to conclusion. • At times may direct, monitor, and review files handled by independent adjusters to conclusion. • Other functions may be assigned