• Review and analyze business requirements and functional specifications to design detailed, well-structured test cases. • Execute manual and automated testing across multiple Salesforce environments, including Lightning, Classic, and integrated third-party applications. • Perform functional, regression, smoke, UAT, and performance testing for Salesforce customizations, including Apex, Visualforce, and Lightning Web Components. • Validate third-party system integrations to ensure end-to-end functionality, data integrity, compliance, and performance. • Identify, document, and track defects through resolution using Jira, with test case management, execution, and reporting handled through Jira Xray. • Collaborate closely with Product and Engineering teams to troubleshoot issues, provide feedback, and recommend quality improvements. • Validate data accuracy across Salesforce objects, reports, dashboards, and system integrations. • Ensure adequate test coverage and proactively identify quality and risk gaps across Salesforce functionality. • Assist in building, maintaining, and expanding automated test coverage using tools such as Playwright, Selenium, or Salesforce-specific automation frameworks (e.g., Provar, Copado). • Support the integration of automated testing into CI/CD pipelines (e.g., GitHub Actions).

• Participating in all stages of the Software Development Life Cycle (SDLC) to ensure product quality • Reviewing and analysing product and technical requirements to develop comprehensive test strategies • Collaborating with QA and development teams to create detailed test plans and test cases • Executing test cases and analysing results to identify and document issues • Reporting and managing bugs, and assisting in troubleshooting issues • Monitoring health check metrics to ensure product stability • Working closely with Product and Development teams to drive continuous improvement • Contributing to QA Key Performance Indicators (KPIs) to track and enhance the efficiency and effectiveness of QA processes • Learning our application(s) inside and out and become subject matter expert • Mentoring and guiding junior QA team members in best practices, tools, and troubleshooting methods • Taking ownership of testing strategy and execution for complex features or modules • Acting as the primary QA point of contact in cross-functional discussions and planning sessions

• Asegurar que no lleguen bugs críticos al ambiente de producción • Colaborar en los sistemas de responsabilidad

• Create and execute manual test cases to ensure software quality for new and existing features • Collaborate closely with developers, business analysts, and the SCRUM team to resolve defects and optimize functionality • Log, track, and retest defects using Azure DevOps (ADO), ensuring accuracy and thoroughness • Participate in daily stand-ups and agile ceremonies, offering test updates and sharing QA insights • Support release cycles by validating staging environments and communicating results to stakeholders • Contribute to the development and improvement of our QA processes and test case libraries • Continue developing test automation skills, with mentorship and support from the QA Manager as needed • Conduct API testing using tools such as Postman or Swagger to validate back-end functionality