Dexcom logo
Dexcom

Empowering people to take control of health

Senior Quality Assurance Analyst

QA EngineerQA EngineerFull TimeRemoteSeniorTeam 10,001+Since 1999H1B SponsorCompany SiteLinkedIn

Location

Philippines

Posted

115 days ago

Salary

0

Seniority

Senior

Bachelor Degree5 yrs expEnglishPythonTableau

Job Description

Senior Quality Assurance Analyst

Dexcom

• Build and maintain AI categories, score components, and phrase libraries; continuously tune to improve precision/recall and insight relevance. • Translate patterns (drivers of dissatisfaction, repeat contacts, escalations, silence, dead air, policy breaches) into clear recommendations with expected impact and owners. • Align AI outputs to QA scorecards; validate that analytics trends correlate with FCR, CSAT/NPS, SLA, reopen rates, and compliance outcomes. • Partner with QA and Team Leads to create coachable moments, targeted huddles, and job aids; measure before/after effect through controlled sampling. • Identify knowledge gaps and content opportunities; collaborate with KCS/KB owners to improve findability, reuse, and deflection. • Build weekly/monthly reporting (e.g., Excel/Tableau) with concise narratives, trend highlights, and prioritized actions. • Monitor ingestion health, metadata mappings, redaction/masking rules for PHI/PII, user access, and version control of analytic assets. • Work closely with operations and IT to operationalize fixes (process, policy, knowledge, training, or automation). • Run experiments (A/B where practical), document outcomes, and iterate to improve category accuracy and downstream performance. • Compile observation reports and deliver briefings utilizing deep dive, root cause, SWOT, regression, and AI-enhanced statistical methodologies. • Drive customer value by delivering quantifiable results and recommending AI-informed organizational change initiatives. • Provide thought leadership on AI-powered use cases and emerging trends in conversational intelligence. • You can work in special projects and perform other duties as required.

Job Requirements

  • You have at least 2 years of experience equivalent work experience in analytics, AI, or CX automation. (Required)
  • You have more than 3 years of experience with Quality Assurance in Technical and/or Medical background.
  • You are competent in statistical analysis methods and data visualization techniques to analyze large datasets of speech samples.
  • You have hands-on experience applying AI/ML concepts for NLP, speech analytics, conversational AI, and predictive modeling - especially in customer experience contexts.
  • You are familiar with Contact Center operations and leveraging AI and Automation within that context for customer experience improvement.
  • You have knowledge of syntax, Boolean operators, and database query languages; experience optimizing search and categorization through ML techniques.
  • You are familiar with Python, R, or other programming languages used for advanced data preprocessing and model evaluation a plus.
  • You have knowledge of ethical AI, bias detection, and governance in automated decision-making.
  • You have strong understanding of business strategy, data visualization, translating AI insights into actionable outcomes and KPI measurement for CX Automation initiatives.
  • You are detail-oriented and fluent in iterative model training, analysis, and testing processes.
  • You can critically analyze speech data, identify patterns, and draw meaningful conclusions from the observations made.
  • You are knowledgeable in root-cause analysis and quality tools.
  • You have excellent attention to details and accuracy.
  • You have outstanding analytical and structured problem-solving skills.
  • You have high ability to work with and resolve complex issues.
  • You have strong time management skills and ability to prioritize work.
  • You have excellent verbal and written communication skills, exceptional interpersonal, and listening skills.
  • You can work in a team environment, multi-task and manage conflict.
  • You can work effectively under pressure.
  • You have strong customer service orientation.
  • You are willing to stay updated with the latest research, methodologies, and technologies in the field through continuous learning and professional development activities.

Benefits

  • A full and comprehensive benefits program
  • Growth opportunities on a global scale
  • Access to career development through in-house learning programs and/or qualified tuition reimbursement
  • An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve

Related Categories

Related Job Pages

More QA Engineer Jobs

Deciphex logo

Medical Device Software Quality Engineer

Deciphex

Transforming Pathology using Tailored Workflows and Artificial Intelligence

QA Engineer115 days ago
Full TimeRemoteTeam 51-200H1B No Sponsor

• The Medical Device Software Quality Engineer reports to the Quality and Regulatory Affairs Manager, supporting software quality for medical device product development • Software Quality for product development • Software lifecycle & AI model governance: Software Testing oversight: Own QA oversight of testing activities by reviewing and approving strategies, plans, and reports for software and AI verification and validation, ensuring adequate coverage of safety‑critical and AI‑critical functions • Support validation activities for software and processes: assist in the preparation of IQ/OQ/PQ documentation, test protocols and validation reports for IVD software and regulated tools used in US and Canadian GxP environments • Provide QA oversight across the full software and AI model lifecycle (requirements, design, implementation, V&V, release, maintenance) • Risk management: Lead and maintain end‑to‑end risk management for software and AI (hazard identification, analysis, control, and ongoing review) • Assist with compilation and maintenance of the design history file (DHF) and technical documentation under manager oversight • Support control of nonconforming products: document, track and follow up on nonconformances • Support labelling and instructions for use (IFU) review: check compliance of product labelling and user information with FDA and Health Canada requirements • Quality Management System (ISO 13485 / MDSAP) Maintain and update QMS documents and records • Support preparation and execution of internal audits: compile audit evidence, coordinate schedules, record findings, and track closure of audit actions under the direction of the Manager • Coordinate and track QMS training: maintain training records and competency matrices; schedule and confirm delivery of QMS and role-specific training across the organisation

Virginia
DDN logo

Principal Architect – Quality Engineering

DDN

World’s leading Data Intelligence Platform supercharging over 500,000 GPUs across all data workloads

QA Engineer115 days ago
OtherRemoteTeam 1,001-5,000Since 1998H1B Sponsor

• Lead the end-to-end quality strategy for Infinia • Define the Infinia-wide quality engineering architecture • Lead the design and implementation of modular and scalable automation frameworks • Build comprehensive test plans that validate performance, workload behavior, concurrency, and cross-platform reliability • Partner with architects, developers, DevOps, and customer engineering to integrate quality into early-stage system and feature design

United States
Job Closed
Maintenance of Way Equipment Services logo

Senior QA Engineer

Maintenance of Way Equipment Services

Maintenance of Way Equipment Services is your #1 source for refurbished maintenance of way equipment and parts.

QA Engineer116 days ago
OtherRemoteTeam 11-50Since 2018H1B No Sponsor

• Develop and execute comprehensive test plans, test cases, and test automation for fintech applications • Conduct functional, regression, integration, and user acceptance testing • Test automation (Kotlin/Cucumber, .NET/Specflow) • Design and develop automated tests for new functionality • Close collaboration within the product team: developers, peer QAs, analysts, product owners, designers, business stakeholders • Report testing status • Release management

United States
Job Closed

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description 100% remote and full-time, with benefits. Material traceability is a key trend in manufacturing, and especially critical these days. It also presents some complex challenges, so our mission is to take the "difficult" and break it down into a simple and elegant experience for our customers. We need someone who is interested in helping companies that make products prepare for the future of manufacturing. Whether those products are: - Packaged food and beverages - Vitamins - Machine parts - Chemicals - Electronics - Cannabis - Pharmaceuticals - Clothing These companies need a modern tool to solve their traceability and business challenges. What You'll Do: - Ensure the quality and reliability of our platform by designing and executing comprehensive test strategies. - Validate new features and test integrations to other systems. - Identify issues before they reach customers. - Help maintain quality standards for the tools and cloud infrastructure used daily by our development, customer success, and sales teams. You will need solid skills with manual software testing, with experience testing web-based applications. Ideally, you are familiar with: - Accounting and finance - Manufacturing - Warehousing - Inventory control concepts Bonus skills include familiarity with Ruby on Rails and Javascript-based apps and automated testing tools. Some basic programming knowledge or background is also a plus. Qualifications - At least 2 years of professional QA or product testing experience with commercial B2B or enterprise-level applications. - At least 2 years working remotely. - Excellent verbal and written communication skills. - Self-driven, think like an owner and care about the quality of your work and the end result. - Constantly curious and enjoy learning new techniques or skills. - Take responsibility for ensuring solutions solve customer pain and are easy to use, catching issues that would impact usability or data integrity. - Appreciate variety and a culture attuned to creating a solid, accurate and high quality product and customer experience. - Collaborative and able to give and receive constructive feedback and work well in a remote team with different time zones. - Great sense of humor about yourself and your work. - Find AI interesting, but do NOT use or need to rely on AI tools to do your work. Requirements - You must live in the USA or Canada. - We will not respond to inquiries via our public website, LinkedIn, phone calls, etc. Benefits - Health care - Dental - Vision - 401k benefits - Stock options - 11 paid holidays - 2 weeks of PTO that increases for each year of service

United States + 1 moreAll locations: United States | Canada
$60K - $80K / year
Job Closed