• Provide project management and engineering support for data center and industrial projects • Provide specialized commercial applied HVAC equipment selections and pricing • Prepare technical documentation including submittal packages, close-out documents, and others • Provide technical support for the sales of commercial air conditioning systems to customers and their respective consulting engineers • Have an ability to coordinate across multiple functions and to make decisions in a fast-paced environment • Manage Salesforce opportunities for internal tracking and strategizing organizational needs • Coordinate with Carrier Commercial Service organization to provide turn-key proposals for industrial and data center service

• Development of energy savings analysis tools for data from loggers, data acquisition systems (i.e. solar PV), cogeneration historians and building management systems (BMS) data using Python. • Plan and execute performance assurance and savings verification activities for assigned projects. • Collect field data, either on-site, remotely, or using other NORESCO resources and use that data to prepare monthly, quarterly and annual M&V reports as required for each project. • Assist with calculating energy savings in accordance with the M&V plan, including: Developing new and updating existing energy simulation models using methods which may include Excel bin model analysis, eQuest and/or EnergyPro tools. • Track changes to customer facilities that may affect the performance of installed ECMs. • Monitor and evaluate ECM performance remotely and on site; including data collection, review of metered data, utility bills, and BMS data. • With support from their manager create project and energy conservation measure (ECM) specific M&V approaches with Project Development teams based on customer requirements and scope of project. • Ensure those approaches are translated and captured in a detailed and clearly defined M&V plan. • Support M&V budget development and resource forecasting for M&V activities on assigned projects during project development, construction, and throughout the performance period. • Coordinate and review results of on-site inspections and O&M record reviews to verify performance and ongoing operation and maintenance practices for ECMs installed by NORESCO. • Participate in customer meetings to present findings from the ongoing M&V activities and reporting. • Perform quality control reviews for peer written customer deliverables (i.e. M&V reports).

• Have advanced knowledge about the Synapse Select product line, including deployment methods and deployment architecture for both on-premise and cloud configurations • Create, maintain, and execute manual Software test cases for Verification and Validation protocols for the Synapse Select product line • Occasional exploratory functional testing and ticketing of any issues found • Reproduce and document any product defects and/or reported bugs in the JIRA development ticketing system. • Execute individual development ticket and regression testing with clear documentation of test results. • Correspond with Software and Template Engineering, give feedback to any questions they may have, and facilitate the provision of more information if needed • Work with contractor QA team(s) on the grooming of development tickets and answer any questions they may have • Participate in calls with the automated testing team for reviewing implementation of new test cases and give feedback for improvement of the protocol • Create, Design Forms as required by the Medical Informatics Design Control Process for Synapse Select products as needed. • Occasionally help to address Corrective and Preventive actions (CAPA) assigned to Synapse Select as needed and complete in a timely manner. • Help to develop, document, and occasionally conduct internal technical trainings regarding new development for the Synapse Select product line. • Assist the Medical Informatics documentation team in the creation and maintenance of service manuals and product documentation for Synapse Select. • Assist Operations and Support with technical questions related to the Synapse Select product line. This may include attending customer meetings and additional items as necessary. • Additional responsibilities as defined by management.

• Provide direct Customer Advocacy support by conducting hands-on investigations of reported device malfunctions. • Perform failure analysis and work with software engineers to determine root causes. • Collaborate and communicate with interdepartmental groups—including Regulatory, Quality Assurance, R&D, and Process Engineering—to provide documentation and operational support for device malfunction issues. • Design, improve, and implement complaint investigation processes. • Understand the technical architecture of internally developed applications. • Utilize structured problem‑solving and drive engineering studies using standardized methodologies and statistical data analysis. • Ensure documentation is updated to reflect changes made to a process or product. • Track failures or enhancement requests.