**Responsibilities:** - Engage and interact with community members across various platforms. - Moderate discussions and maintain a positive environment. - Act as the brand's voice and build relationships with customers and influencers. - Gather feedback to improve products, services, and customer experiences. - Track engagement metrics using CRM systems and ensure timely follow-ups. - Collaborate with marketing and support teams to align community initiatives. - Assist with campaigns to drive community growth and engagement.

• Own UR, NRR and Growth Goals – Hold ultimate accountability for Unit Renewal and Net Revenue Retention across a portfolio of high-value members. Drive organic growth through expanded engagement, cross-sell and upsell opportunities, and executive referrals, with a clear point of view on commercial prioritization and account potential. • Oversee Strategic Account Servicing - Serve as the primary strategic owner for each account, developing tailored servicing strategies that align NationSwell’s offerings to members’ evolving business, impact, and leadership priorities. Bring structured thinking and sound judgment to identify opportunities, anticipate risks, and guide members toward high-value engagement across membership, Studio, and programming offerings. • Coach and Mentor Member Success partners - Coach and mentor Member Success partners, modeling best-in-class enterprise servicing behaviors, executive presence, and commercial discipline. Establish high standards for account planning, renewal strategy, documentation, and member communication. • Shape Responsive Programming - Partner closely with the Executive Team and cross-functional leaders to inform and refine programming, ensuring experiences are relevant, rigorous, and responsive to member priorities. Translate member insight into actionable input for product, programming, and Studio work. • Facilitate Member Events – Confidently facilitate in-person and virtual convenings with senior leaders. Bring presence, warmth, and discernment to create trusted spaces for dialogue, insight-sharing, and peer connection. • Build Community – Actively foster peer-to-peer connection and collaboration across the NationSwell community, helping members build meaningful relationships that extend beyond individual events or programs.

• Develop and monitor project timelines, due dates and milestones for events, including drafting contracts, initiating purchase requests, and creating registration sites; provide regular progress reports to teams to ensure work is compliant and progressing as expected. • Perform general clerical/administrative support, including correspondence, order office supplies, travel arrangements and arranging for the pickup, sorting and delivery of mail. • Manage communications/correspondence with internal and external partners via telephone, e-mail, and mail. • Coordination and administration of strategy applications and database services. • Coordinate meeting logistics for training programs and special events; initiate bids and quotes for meeting space, meals, audio/visual equipment and program materials, and booking travel for participants and staff. • Manage synchronous and asynchronous technology needs for virtual and in-person learning engagements, providing technical assistance to participants and drafting training materials for each learning engagement. • Supports grant development activities to include researching proposed grant programs, creating files for potential grant applications, reviewing and editing grant narratives, and collaborating with grant services staff to obtain required submission documents. • Develop community and organizational profiles for partners, including both qualitative and quantitative data. • Oversee and maintain weekly schedules of staff on Outlook and coordinates with partners to determine engagement dates and times. • Meeting preparation and onsite meeting support activities: refreshments, agenda dissemination, provide prior meeting summaries and post-meeting summaries electronically to participants. • Manage project budgets, ensuring all expenditures are allowable and within scope of work; and contributes to budget projections. • Review purchase card reports, district reimbursement requests and travel requests prior approval; collaborate with Finance department to ensure expenses are allowable, reasonable and necessary to meet program goals & objectives. • Prepare and track necessary contracts and agreements. • Serve on Partners for Rural Impact committees, as needed.

• Act as the primary liaison between the user community and the product team • Develop and execute strategies to increase awareness, adoption, and active participation within target communities. • Provide ongoing support to users, addressing questions, resolving issues, and ensuring a positive experience with the platform. • Collaborate with Product, Marketing, and other internal teams to align community initiatives with product development and company goals. • Track and analyze community engagement metrics to inform outreach strategies and product improvements. • Act as a voice of the community internally, advocating for user needs and identifying opportunities for innovation. • Plan and execute community events—both virtual and in-person—to foster engagement, strengthen relationships, and grow brand loyalty among members.