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Relate everything, to help the world see and solve anything, as a system. System is a Public Benefit Corporation.
Community Manager
Location
New York
Posted
178 days ago
Salary
$140K - $170K / year
Seniority
Senior
Job Description
Community Manager
System Inc.
• Act as the primary liaison between the user community and the product team • Develop and execute strategies to increase awareness, adoption, and active participation within target communities. • Provide ongoing support to users, addressing questions, resolving issues, and ensuring a positive experience with the platform. • Collaborate with Product, Marketing, and other internal teams to align community initiatives with product development and company goals. • Track and analyze community engagement metrics to inform outreach strategies and product improvements. • Act as a voice of the community internally, advocating for user needs and identifying opportunities for innovation. • Plan and execute community events—both virtual and in-person—to foster engagement, strengthen relationships, and grow brand loyalty among members.
Job Requirements
- 3+ years of work experience at least of 2 of which were spent working closely with data scientists, researchers or expert communities
- Proven expertise building thriving communities, and in project management and developing strategic partnerships
- Demonstrated excellent organizational, planning and communication skills
- Demonstrated team orientation with strong ability to drive projects autonomously as needed
- The drive to work in a dynamic, start up environment
- A thoughtful, values- and data-driven approach
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• Help customers succeed and grow with Wiz: Create programs that help users adopt features faster, troubleshoot with peers, explore new use cases, discover the latest resources, and learn from other customers who are one step ahead. • Foster connection and belonging: Build dedicated spaces for specific roles, regions, or industries so a large global community feels more personal. Actively recruit new members, spotlight engaged members, help members build their personal brand, and create programs that help customers learn from each other. • Encourage feedback that shapes the product: Build clear loops for customers to share product ideas, highlight where they’re getting stuck, and see how their input drives future direction. Partner closely with product teams to bring real-time customer insights into their workflow. • Scale self-service and peer support: Grow a healthy network of moderators and members who help answer questions across time zones. Recognize and celebrate top contributors to deepen engagement and loyalty. • Track, measure, optimize: Use data to understand what drives adoption, satisfaction, and engagement. Share insights that help the business see the value of community.
