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HYDAC Group logo
HYDAC Group

Your Engineering Partner. Local to Local.

Customer Service Associate

Customer SupportCustomer SupportOtherRemoteMid LevelTeam 5,001-10,000H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

216 days ago

Salary

0

Seniority

Mid Level

High SchoolExperience acceptedEnglishERP

Job Description

Customer Service Associate

HYDAC Group

• Acting as the primary operational point of contact for assigned customers, ensuring accuracy, consistency, and follow-through • Turning customer demand into clear, actionable requirements for Sales, Production, and Supply Chain • Managing orders end to end—from entry through delivery—using ERP and CRM systems • Staying ahead of potential issues related to capacity, lead times, or shifting demand and addressing them early • Keeping internal teams aligned so customers receive exactly what they need, when they need it • Communicating clearly and confidently with customers around status, changes, and expectations • Using Excel, reporting tools, and AI-enabled workflows to identify trends and improve how work gets done • Maintaining clean data, solid documentation, and real visibility into customer activity

Job Requirements

  • Experience That Helps
  • Supporting OEM or distribution customers
  • Strong working knowledge of SAP
  • Experience with Salesforce.com and/or Microsoft Dynamics
  • Exposure to Lean, Continuous Improvement, or Six Sigma environments
  • Bachelor’s degree preferred
  • High School diploma or GED required; equivalent experience considered
  • Reliable high-speed internet required for hybrid or remote work

Benefits

  • comprehensive medical/dental/vision plan
  • paid holidays
  • PTO
  • 401k with company matching
  • FSA account
  • short term disability and life insurance
  • pet insurance

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