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OpsArmy logo
OpsArmy

Screen top international talent, onboard, run payroll, and manage performance.

Operations Specialist – Record Request Triager

OperationsOperationsFull TimeRemoteSeniorTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

Philippines

Posted

118 days ago

Salary

0

Seniority

Senior

English

Job Description

Operations Specialist – Record Request Triager

OpsArmy

• Review Release of Information (ROI) forms to ensure compliance with HIPAA and applicable state regulations • Validate accuracy of authorization details, including dates, signatures, patient data, and permitted information • Confirm all required documents are included and formatted correctly before a request is submitted • Identify incorrect, incomplete, or noncompliant requests and take corrective steps • Edit and correct scanned PDFs, ensuring clarity, accuracy, and completeness of submissions • Combine, annotate, or update forms based on internal standards and customer instructions • Ensure all documents follow naming conventions and organizational guidelines • Notify clients promptly when requests are incomplete or invalid, providing clear guidance on what is missing • Communicate professionally and concisely via email or internal channels • Escalate issues requiring further clarification or decisions • Identify recurring errors or inefficiencies across requests • Recommend improvements in process flow, tooling, and documentation • Collaborate with internal partners to refine SOPs and enhance operational accuracy

Job Requirements

  • Prior experience in medical records retrieval, ROI processing, or related healthcare administrative workflows
  • Strong understanding of HIPAA and state-specific release-of-information requirements
  • Excellent English communication skills concise, professional, and customer-friendly
  • High-level proficiency in Adobe Acrobat and PDF manipulation (PDF wizard capability)
  • Extreme attention to detail able to spot small but critical discrepancies
  • Strong ownership mindset, dependability, and ability to work through repetitive tasks with consistency
  • Long-term commitment and desire to grow within a high-performance operations team

Benefits

  • Long-term stability
  • Opportunities for professional growth as workflows and operational needs expand
  • Work in a collaborative, fast-moving environment that values proactive thinking and constant improvement
  • Direct contribution to a mission-critical healthcare operational function
  • Opportunities for overtime for those who prefer increased workload and responsibility

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