Navina is a fast-growing digital health SaaS company that’s on a mission to transform the way physicians interact with patient data. Thousands of clinicians across the United States already use Navina’s AI-powered solution that transforms complex and fragmented patient data into concise “patient portraits" and actionable clinical insights at the point of care. With Navina, physicians experience less burnout, reduce missed diagnoses, and can devote more time giving better care to their patients. Navina has been named one of the Top 100 AI companies globally by CB Insights and made the list of the Top 50 Digital Health startups. We are already working with industry-leading value-based organizations including Privia Health and Agilon. The Technical Support Engineer is a key contributor to our overall customer experience and our customers' product satisfaction. They are also the first line of defense that ensures our R&D can focus on creating top-of-the-line value-based-care solutions with AI. The ideal candidate is passionate about technology, troubleshooting, and customer success. +4 years of experience in a customer-facing Tech Support/ Integration/ Services role at a SaaS company or equivalent experience Proven experience with SQL and data analysis - MUST Proven experience with debugging web applications Strong project management skills Excellent problem-solving and troubleshooting skills Proven excellent customer-facing communication skills (verbal and written) Familiarity with the US healthcare industry- Advantage Proven experience in programming (JavaScript, Python, Nodejs) - Advantage Located in the U.S. Pacific time zone or available to work until 8:00PM PST What would you stand out? Experience with troubleshooting data pipelines and ETL processes. Experience in a fast-growing organization Strong presentation skills for all audiences; Ability to articulate thoughts and ideas clearly, concisely, and persuasively, to a variety of different personas A can-do attitude Detailed oriented You don’t need to meet 100% of the requirements to be a great fit. We believe in hiring people, not just checklists, and we value potential as much as experience. If this role excites you, we’d love to see your application!

• Provide Expert Implementation Support: Guide clients on implementing our product across various web platforms, from standard websites to builders like Wix and WordPress. • Diagnose and Escalate Bugs: Expertly reproduce technical issues, investigate root causes, and create clear, structured reports for the development team. • Deliver World-Class Support: Respond to user requests with empathy and technical precision, digging deep to understand their real needs and guide them to the best solutions. • Influence Product Development: Participate in product meetings, bringing valuable user feedback and insights to help shape new features and improvements. • Build Our Knowledge Base: Maintain and contribute to our public help desk, FAQs, and internal knowledge base to empower both users and internal teams. • Act as a Product Resource: Serve as the go-to expert for product-related questions from other teams within the company.

• Provide Expert Implementation Support: Guide clients on implementing our product across various web platforms, from standard websites to builders like Wix and WordPress. • Diagnose and Escalate Bugs: Expertly reproduce technical issues, investigate root causes, and create clear, structured reports for the development team. • Deliver World-Class Support: Respond to user requests with empathy and technical precision, digging deep to understand their real needs and guide them to the best solutions. • Influence Product Development: Participate in product meetings, bringing valuable user feedback and insights to help shape new features and improvements. • Build Our Knowledge Base: Maintain and contribute to our public help desk, FAQs, and internal knowledge base to empower both users and internal teams. • Act as a Product Resource: Serve as the go-to expert for product-related questions from other teams within the company.

• Statistical modeling tracking variation of clinical, financial, professional data. • Financial modeling for decision support/business development projects. • Presentation of decision support projects for financial planning/business development projects. • Implementation assistance for financial planning/business development projects. • Internal analyses and review. • Service line financial representative