• Statistical modeling tracking variation of clinical, financial, professional data. • Financial modeling for decision support/business development projects. • Presentation of decision support projects for financial planning/business development projects. • Implementation assistance for financial planning/business development projects. • Internal analyses and review. • Service line financial representative

• Resolve end-user issues escalated to Help Desk through phone, email, and ticket inquiries according to stated operating level objectives. • Focus on supporting top ranking associates within the firm • Responsible for the support of important individuals for Remote technology and Physical Hardware (Printers, Laptops / Desktops, General Peripherals). • Usage of common software for the company • Must think critically and solve problems independently when possible • Taking and fielding incidents / issues in a fast-paced environment via the phone and SSI's • Being in the correct AUX codes for the variety of tasks you will be performing. • Team approach – Awareness to volumes and being flexible to shift where the coverage is needed • Use Knowledge Base Articles and JonesLink to support our branches

• Provide Tier 2/3 operational support for Exchange Online and hybrid Exchange environments • Troubleshoot mailbox, transport, connectivity, authentication, permissions, and client-side issues • Execute PowerShell-driven workflows for bulk operations, mailbox automation, user lifecycle tasks, migrations, and configuration changes • Monitor service health, message hygiene, queue status, and Exchange Online Protection (EOP) behaviors • Support mailbox migrations (tenant-to-tenant, on-prem to cloud, and cross-platform migrations such as G-Suite/AWS) • Support deployment, configuration, and enablement of Microsoft 365 Copilot, including license validation, feature governance, and readiness tasks • Assist end users and stakeholders in the effective use of Copilot within Teams, Outlook, Word, Excel, Edge, and SharePoint • Troubleshoot issues related to permissions, data access policies, connectors, and Microsoft Graph data dependencies • Support rollout of federated Copilot connectors, ensuring proper governance and visibility controls (MCP-based connectors, admin settings, etc.) • Partner with engineering and product teams to operationalize new Copilot features and AI governance guidelines • Build and maintain operational PowerShell scripts and workflow automations • Participate in development and refinement of automated solutions leveraging Power Platform, SharePoint, and Teams • Identify opportunities to streamline support processes, reduce toil, and enhance user experience • Own complex incident investigations and root-cause analysis for messaging- and AI-related service disruptions • Provide guidance to Service Desk and Tier 1 teams to reduce escalations • Document runbooks, knowledge articles, troubleshooting steps, and operational standards • Work cross-functionally with Security, Identity, Cloud Engineering, and Collaboration teams • Partner with business units to understand Copilot use cases and support adoption initiatives • Communicate effectively with both technical and non-technical audiences

• Supports the stability and effectiveness of Sedgwick’s integrations with BillReviewIQ solutions by monitoring system activity, triaging issues, and ensuring timely resolution of data and workflow errors. • Performs root‑cause analysis, collaborates across technical and operational teams, documents processes, and contributes to ongoing improvements in integration performance, operational readiness, and end‑to‑end legal e‑billing workflows. • Investigates issues related to system integrations between Sedgwick’s claims platform and BillReviewIQ solutions (Legal X and Legal Exchange). • Analyzes errors involving case creation, invoice processing, approvals, and payment data exchange. • Determines whether issues originate in the claims system, BillReviewIQ applications, or the integration layer. • Traces data from source claims systems through BillReviewIQ workflows to identify gaps, mismatches, or processing failures. • Reviews system logs, error messages, and transaction data to assess root cause, severity, and operational impact. • Partners with engineering, product, and operations teams to define fixes, validate corrective actions, and support implementation. • Leads strategies to deliver cross‑functional training on BillReviewIQ processes and drives adoption of training for teams participating in implementations. • Coordinates issue resolution efforts with internal Sedgwick teams, including claims technology, claims operations, product, and engineering. • Serves as a knowledgeable point of contact for integration‑related questions, escalations, and workflow clarifications. • Identifies recurring issues and systemic trends to recommend improvements to integrations, monitoring practices, and operational workflows. • Documents integration processes, common failure scenarios, troubleshooting approaches, and resolution steps. • Enhances operational readiness by contributing to improved alerts, dashboards, knowledge articles, and support playbooks. • Supports production issues affecting legal e‑billing workflows, financial transactions, and payment processing. • Participates in incident management activities, post‑incident reviews, and development of preventive action plans. • Ensures all claims and legal billing data is managed in compliance with company policies, security standards, and data handling requirements.