• Assess current-state technology ecosystems, workflows, and operational performance across Care Alliance delivery tools. • Identify inefficiencies, variation, and integration barriers. • Analyze systems to uncover opportunities for Care Alliance execution standardization and optimization. • Translate execution requirements into integrated technology solutions. • Participate in implementation planning and change management. • Collaborate with Care Alliance account community and enterprise team stakeholders. • Support integration across people, process, and technology. • Assist with troubleshooting system, workflow, and integration challenges. • Maintain documentation of configurations, updates, and workflows. • Prepare concise reports for leadership and customer stakeholders.

• Own the strategic success and commercial performance of a portfolio of Health System and Life Sciences partners, driving retention, net revenue expansion, and long-term value realization • Serve as the executive-facing strategic advisor, aligning Atropos Health’s analytics capabilities with customer clinical, operational, and commercial priorities • Lead renewal strategy and execution, proactively identifying risk, demonstrating measurable ROI, and partnering with Sales to secure multi-year renewals and expansion opportunities • Identify and develop upsell and cross-sell pathways by uncovering new use cases, stakeholders, and budget owners within existing accounts • Conduct executive business reviews that translate platform utilization, outcomes, and insights into quantified impact and forward-looking strategic plans • Manage a high-volume, complex portfolio of enterprise accounts, effectively prioritizing competing initiatives and balancing delivery excellence with strategic growth objectives. • Partner cross-functionally with Clinical Insights, Data Science, Engineering, Product, and Commercial teams to ensure seamless execution and alignment between customer needs and platform capabilities • Translate complex real-world evidence analyses into clear, actionable business insights tailored to technical and executive audiences • Represent the voice of the customer internally, influencing product roadmap decisions and go-to-market strategy through structured feedback and market insights.

• Define and operationalize the Plex Software Partner Success Strategy across all partner types (Reseller, SI, and hybrid), aligning with Rockwell's broader software ARR and customer success goals. • Collaborate cross-functionally globally with Market Access, channel managers, business leaders, digital and high-touch CSMs, to ensure seamless partner engagement and joint accountability. • Work closely with the Partner Customer Success team to align strategies, share insights, and contribute to the evolution of Rockwell's global partner success framework. • Provide strategic input to the portfolio and product teams to ensure partner and customer needs are reflected in future offerings. • Engage directly with partners globally to support customer success motions in partner-led accounts, ensuring alignment with Plex's value realization framework. • Consult with Resellers to establish and mature their customer success capabilities, including investment planning, resource modeling, and success metrics. • Collaborate with System Integrators to ensure successful post-implementation customer engagement, value realization, and expansion opportunities. • Support hybrid partners in building integrated success motions that span both implementation and ongoing customer lifecycle management. • Enable and train partner customer success teams, providing tools, best practices, and ongoing coaching to drive adoption, retention, and expansion. • Monitor and manage partner performance using key success metrics such as Net Dollar Retention (NDR), Expansion, and Churn. • Guide partners in leveraging customer data from success platforms and portals to drive onboarding, adoption, and proactive engagement. • Collect and synthesize partner and customer feedback to inform continuous improvement of partner programs, customer experience, and service offerings.

• Diseñar e implementar flujos automáticos entre herramientas. • Eliminar tareas repetitivas (seguimientos, registros, notificaciones, reportes). • Integrar herramientas como Gmail, Google Drive, formularios y WhatsApp. • Optimizar tiempos operativos mediante automatización inteligente. • Diagnóstico del uso actual del CRM. • Reestructuración de pipelines, etapas y campos. • Configuración de automatizaciones internas. • Diseño de dashboards para gerencia y control operativo. • Mejora de trazabilidad comercial y administrativa. • Implementación o mejora de herramientas como Notion o Taskade. • Documentación estructurada de procesos. • Diseño de flujos de trabajo para ventas y administración. • Ordenamiento del conocimiento operativo. • Uso práctico de IA para reducir carga operativa. • Identificación de oportunidades concretas de eficiencia. • Implementación de soluciones con impacto real en el negocio.