• Define and maintain strategic product roadmaps aligned with business objectives and market needs. • Translate customer requirements and market trends into clear, prioritized product features. • Develop and present business cases to support investment decisions and product initiatives. • Author detailed PRDs that capture technical specifications, functional requirements, and performance metrics. • Oversee the entire product lifecycle from concept to end-of-life, ensuring successful launches and sustained growth. • Work closely with engineering, sales, marketing, and operations teams to deliver high-quality products on time. • Monitor industry trends, competitive offerings, and emerging technologies to inform product strategy.

• Define and own strategic product roadmaps that improve user experience, foster growth, and support customers throughout their lifecycle across multiple treatment categories. • Lead projects from discovery through technical development and launch, ensuring high-quality delivery and continuous iteration based on data and customer insights. • Identify friction points in the user journey and partner with design, engineering, research, operations, and clinical teams to build empathetic and accessible solutions. • Consolidate input from marketing, category management, medical, and technical stakeholders to inform product decisions and accelerate adoption of key offerings. • Break down complex or behind-the-scenes systems into phased deliverables that provide incremental value while supporting long-term scalability. • Prioritize product investments using structured evaluation of business impact, user value, technical feasibility, and organizational readiness. • Define success metrics for mission-critical features and monitor performance post-launch, driving continuous improvements based on data and feedback. • Provide thought partnership across UX, growth, and operational functions, aligning cross-functional teams and ensuring shared understanding. • Collaborate closely with engineering teams, diving into technical decisions when needed and translating technical concepts for non-technical partners. • Champion a culture of experimentation, data-driven decision-making, and continuous improvement. • Mentor peers and contribute to the evolution of product practices, frameworks, and organizational processes.

• Define and execute strategic product roadmaps that improve user experience, foster growth, and support customers throughout their lifecycle across multiple treatment categories. • Lead projects from discovery through technical development and launch, ensuring high-quality delivery and continuous iteration based on data and customer insights. • Identify friction points in the user journey and partner with design, engineering, research, operations, and clinical teams to build empathetic and accessible solutions. • Consolidate input from marketing, category management, medical, and technical stakeholders to inform product decisions and accelerate adoption of key offerings. • Break down complex or behind-the-scenes systems into phased deliverables that provide incremental value while supporting long-term scalability. • Prioritize product investments using structured evaluation of business impact, user value, technical feasibility, and organizational readiness. • Establish and track clear success metrics, using both qualitative and quantitative data to guide iteration and inform future strategy. • Provide thought partnership across UX, growth, and operational functions, aligning cross-functional teams and ensuring shared understanding. • Collaborate closely with engineering teams, diving into technical decisions when needed and translating technical concepts for non-technical partners. • Champion a culture of experimentation, data-driven decision-making, and continuous improvement. • Mentor peers and contribute to the evolution of product practices, frameworks, and organizational processes.

• Define and drive multi-team product and AI strategy that shapes Replicant's vision for the next generation of AI customer service. Own problems at the product and company strategy level, balancing long-term technical bets with iterative delivery. • Stay at the frontier of AI capabilities—deeply understand the evolving landscape of large language models, voice AI, evaluation frameworks, and agentic architectures. Determine where Replicant should build, partner, or integrate to maintain a technical and strategic edge. • Lead cross-functional initiatives with measurable business and customer impact. Own roadmaps from conception through execution and iteration, working across AI/ML, engineering, design, and go-to-market teams. • Drive customer and market research in uncharted areas. Regularly engage with customers, prospects, and industry leaders (2-3+ interactions per week) to gather signal on complex, multi-team problems. Share insights that shape product strategy across the organization. • Establish and own company-wide product metrics—including accuracy, containment, task success rates, latency, CSAT, and cost efficiency—and use them to guide decisions at the strategic level. • Communicate and inspire across all audiences—from engineering teams to executives, board, and customers. Tell stories that align the company and close enterprise deals. Regularly represent EPD and Replicant externally. • Coach and elevate the product team. Lead through example, provide regular feedback, and make everyone around you a better PM. Drive hiring for senior and executive positions, closing top candidates.