• Lead CRM development including solution design, configuration, custom development, testing, deployment, and production support. • Partner with CRM team members and business stakeholders to elicit, document, and refine requirements, translating them into technical designs. • Design and implement custom entities, fields, forms, views, dashboards, business rules, and security models aligned to business requirements. • Develop and maintain plugins, custom workflows, and extensions using .NET and the Dynamics SDK. • Maintain and enhance existing customizations, refactoring legacy work where appropriate. • Build, support, and maintain integrations between Dynamics and third-party systems. • Implement integrations using REST APIs, webhooks, and Azure where appropriate. • Partner with IT teams to ensure integrations are scalable, secure, and maintainable. • Use Power Automate flows to support workflow automation, integrations, and data processing. • Build and maintain Power Apps (model-driven and canvas) as needed to extend CRM functionality. • Collaborate on the design of Power BI datasets and reports. • Lead initiatives for bulk data cleanup, deduplication, and normalization. • Maintain a clean system configuration by managing unused fields, views, and processes. • Maintain system health including audit logs, storage consumption, and environment capacity. • Manage development, test, and production environments, including solution versioning, deployments, and rollback strategies. • Ensure changes align with governance, security, and compliance standards.

• Ensures smooth integrations, builds scalable infrastructure, and supports client technical requirements in partnership with internal teams and external stakeholders. • Acts as a technical liaison, troubleshooting and resolving integration issues while providing training and documentation for administrators. • Collaborates with partner districts and organizations to ensure seamless onboarding from a technical lens to The Academies platform. • Completes technology requirements for RFPs, vendor applications, and compliance documents. • Coordinates and completes technical questionnaires with vendors to align on security, integrations, and data privacy standards. • Configures and maintains Single Sign-On (SSO) and interoperability standards. • Designs, implements, and maintains the data warehouse to support internal analysis and external reporting dashboards and collaborate with other internal and external stakeholders to support data governance. • Builds infrastructure that supports scalability, multi-tenancy, and compliance with data residency requirements. • Ensures compliance with FERPA, COPPA, and GDPR; oversees monitoring, audit logging, and incident response. • Partners with IT/security teams to prepare for audits and enforce policies around encryption, authentication, and secure integrations. • Gathers, prioritizes, and documents requirements for future technical development. • Collaborates with release management teams to coordinate deployments and test features post-release. • Provides structured feedback from district implementations to inform Academies’ product roadmap. • Ensures testing strategies (unit, integration, load, security) are applied and documented for ongoing releases. • Partners with sales and business development teams to provide technical expertise during demos, proposals, and client presentations. • Translates district technology requirements into tailored solutions that enhance Harmony’s value proposition and accelerate deal closure. • Identifies and recommends new technical features or integrations that open revenue opportunities with districts and partner organizations. • Supports the RFP process not only from a compliance perspective but also by positioning The Academies' technical capabilities as a competitive advantage. • Develops technical case studies and success stories from district implementations to support marketing and sales teams. • Partners with operations, client success, and engineering teams to align technical solutions with organizational goals. • Communicates complex technical concepts clearly to non-technical stakeholders. • Supports project management by contributing to timelines, task tracking, and milestone reporting. • Balances scalability, reliability, and customization needs across multiple districts and organizations.

• Lead technical discovery, demos, and validation (including proofs of value) to show how GitLab’s AI-powered DevSecOps platform meets customers’ technical and business needs across the full lifecycle. • Drive the technical evaluation process as the Directly Responsible Individual, including solution design, POC/POV ownership, workshop design, and the technical components of tenders, audits, and value stream assessments. • Collaborate with Account Executives and regional sales teams in North America to shape and execute account strategies that support new customer acquisition and expansion. • Build and deepen relationships with technical practitioners and business leaders, guiding them through GitLab-driven digital transformation and enabling them to become GitLab advocates. • Advise customers on modern software development, continuous integration, continuous deployment, security, and cloud practices, challenging existing approaches to improve return on investment. • Serve as the voice of the customer with Product Management, Engineering, Sales, and Marketing by sharing feedback, use cases, and competitive insights that inform roadmap and positioning. • Maintain and extend your technical expertise in GitLab, DevSecOps, AI, and related cloud technologies, creating reusable examples, best practice guidance, and technical collateral for customers and partners. • Invest in your own growth and development through ongoing learning, mentorship, and knowledge sharing to continuously improve the impact of the Solutions Architect team.

• Focuses on Enterprise Networking pre-sales solution design • Responsible for working with internal and external sales teams to plan and organize sales strategies • Analyzes the sales environment including customer expectations, competitive environment as well as the customer's technical environment • Defines actions to be performed in the sales cycle timeframe • Develops and maintains strategic relationships with Sales Management of the teams they support • Expected to be subject matter expert in multiple families of Enterprise Networking solutions • Drives a variety of initiatives and projects • Coaches and/or mentors others FSAs • Prepares the team to be successful through proactive training, sharing knowledge, and communicating best practices