• Serve as the trusted technical advisor and primary post-sales point of contact for a portfolio of enterprise accounts, conducting regular business reviews, health checks, and strategic planning sessions. • Initiate and foster in person customer meetings to assist with customer requirements. Grow deep relationships treating every customer as a partner with common goals for success. • Drive platform adoption and value realization by guiding customers through onboarding, feature enablement, best practices for discovery, risk assessment, automated remediation (credentials, firmware, certificates, configurations), monitoring, and integrations. • Proactively identify opportunities for expansion and renewal by demonstrating ROI, addressing emerging risks, and aligning platform capabilities with evolving customer needs in xIoT environments. • Collaborate closely with customers' security, IT/OT, compliance, and operations teams to design and implement secure, scalable xIoT management strategies. • Troubleshoot and resolve complex technical issues, working with engineering, support, and product teams to ensure rapid resolution and continuous improvement. • Conduct technical workshops, demos, and training sessions (live and recorded) to educate customers on platform features, remediation workflows, and advanced use cases. • Monitor customer health metrics, usage patterns, and satisfaction; escalate risks and champion customer feedback to influence product roadmap and enhancements. • Maintain detailed records of customer interactions, success plans, and technical documentation in CRM and knowledge systems. • Stay current on xIoT threats, vulnerabilities, regulations (e.g., NDAA, compliance standards), and industry trends to provide informed advisory support. • Partner with sales, marketing, product, and engineering teams to support new feature rollouts, case studies, and new device discovery / management.

Life Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living. The Account Manager, Advanced Wound Care role is about making an impact on people's health and well-being every single day. As a part of the greater Advanced Wound Management (AWM) team, you will call on hospitals, focusing on wound care/ostomy nurses, materials management and more to provide key brands Allevyn (disposables), LEAF (medical technology) and other products for all types of wound injuries on patients. Are you ambitious and driven, striving to exceed quotas and be at the top of the rankings, year over year? If so, we are looking for someone like you to join our Advance Wound Care team. What will you be doing? Generate territory plan of action to attain and achieve territory sales goals utilizing excellent sales skills, territory management skills and customers relationships Educate end users on the clinical benefits of Smith & Nephew wound care products Deliver sales presentations to key customers and customers groups as well as conduct product lunches and dinners for identified customer groups Build and maintain strong relationships with key customers, decision-makers and thought leaders. What will you need to be successful? Bachelor's degree or equivalent work experience Minimum 2 years B2B, direct selling or medical sales experience in hospital setting Proven track record to effectively present key concepts and recommendations to customers in formal and informal settings Experience in hospital setting as medical device sales, medical IT sales, or medical distribution sales, preferred Strong analytical skills to include pipeline management, territory analysis and territory management. Proven success with complex sales process Experience selling in an environment with multiple call points and decision makers within an account or hospital setting Professional sales training program experience (i.e., Challenger Selling) All field sales professionals who are required to gain entry into healthcare facilities to perform the basic remit of their role must successfully complete the credentialing process and comply with the requirements of those facilities they support, which can include adherence to any established Extra Perks: Discounts on fitness clubs, travel and more! Sales/Commission-based roles: The anticipated base compensation range for this position is $80,000 - $95,000 USD annually. The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. It is not typical for an individual to be hired at the high end of the range for their role at Smith + Nephew. Compensation decisions are dependent upon the facts and circumstances of each position and candidate. In addition to base compensation, this position is eligible for sales commission and incentives based on set targets. The commission earned will depend on the candidate’s performance in the role. We provide competitive bonus and benefits, which include medical, dental, and vision coverage, 401k, tuition reimbursement, medical leave programs, parental leave, and generous PTO, paid company holidays annually and 8 hours of Volunteer time and a variety of wellness offerings such as EAP. Smith+Nephew provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. Stay connected by joining our Talent Community. We're more than just a company - we're a community! Follow us on L inkedIn to see how we support and empower our employees and patients every day. Check us out on Glassdoor for a glimpse behind the scenes and a sneak peek into You . Unlimited . , life, culture, and benefits at S+N. Explore our website and learn more about our mission, our team, and the opportunities we offer.

• Partner with enterprise and scaling customers to execute on all post-sale functions • Act as a trusted collaborator with the customer to deliver ideal integration outcomes • Collaborate internally to manage customer success plans and escalations • Maintain internal documentation relating to customers and processes • Create collateral for customer to use at scale • Keep up to date with product enhancements • Monitor industry trends and how they impact our customers

• Provide end-to-end guidance for new and existing merchants, including leading new feature calls, optimization discovery sessions, and working collaboratively to understand and resolve merchant issues. • Foster long-term business relationships by ensuring the smooth execution of integration and optimization initiatives with partners and brands. • Project manage and demonstrate a deep understanding of the Extend-merchant partnership, consistently providing internal and external stakeholders updates. • Lead new feature enablement and become an SME for the merchant success and onboarding teams. • Deliver proactive communication and a consultative experience by understanding current merchant priorities. • Work closely with growth strategy and solution architecture on day-to-day operational processes and alert leadership when anything is off-track throughout the implementation or optimization process. • Suggest feature and product enhancements to our product & engineering teams.