• Provide end-to-end guidance for new and existing merchants, including leading new feature calls, optimization discovery sessions, and working collaboratively to understand and resolve merchant issues. • Foster long-term business relationships by ensuring the smooth execution of integration and optimization initiatives with partners and brands. • Project manage and demonstrate a deep understanding of the Extend-merchant partnership, consistently providing internal and external stakeholders updates. • Lead new feature enablement and become an SME for the merchant success and onboarding teams. • Deliver proactive communication and a consultative experience by understanding current merchant priorities. • Work closely with growth strategy and solution architecture on day-to-day operational processes and alert leadership when anything is off-track throughout the implementation or optimization process. • Suggest feature and product enhancements to our product & engineering teams.

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact The Technical Account Manager will own the day-to-day relationship with one of Axon’s key customers to a build long-term, strategic partnership. As the main point of contact for your customer, you will be looked upon to provide best practices and technical expertise to help your stakeholders achieve their operational goals through the use of Axon’s products. You will also work closely with multiple cross-functional teams by providing invaluable insight into your customer’s needs and challenges, helping influence and guide internal product roadmaps and projects. As someone that wears multiple hats, from project management to product expert to consultant, you will continually be focused on making your customer more efficient and more confident within their daily workflows. What You’ll Do Location: Working onsite 5 days a week at North Carolina Department of Corrections Headquarters, Raleigh, NC Reports to: Sr. Director, Embedded Services Achieve mastery of all Axon technologies / products Use exceptional written and oral communication skills to effectively lead business and technical presentations, demonstrations and conversations with VP-level audiences within your account Use leadership skills to independently prioritize and execute project tasks in a methodical and disciplined manner Manage customer expectations, keeping customers satisfied and expectations realistic Provide tier-2 technical support Provide limited redaction support (primarily technical guidance, training, troubleshooting) Remain organized and focused on removing sales obstacles through creativity and adaptation to rapidly changing circumstances Develop relationships with key partners for growth within their customer base Where possible, improve or develop technical documentation to ease understanding and usage of our products and services Communicate customer feedback across multiple teams and divisions within Axon to drive product development and improvement Maintain customer confidence, especially in high-pressure situations Maintain/develop relationships with other vendors within the agency to coordinate product installations/upgrades and assist with problem resolution when necessary. What You Bring Benefits that Benefit You Competitive salary and 401k with employer match Discretionary paid time off Paid parental leave for all Medical, Dental, Vision plans Fitness Programs Emotional & Mental Wellness support Learning & Development programs And yes, we have snacks in our offices Benefits listed herein may vary depending on the nature of your employment and the location where you work. Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve. Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Important Notes The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions. Some roles may also require legal eligibility to work in a firearms environment. We collect personal information from applicants to evaluate candidates for employment. You may request access, deletion, or exercise other CCPA rights at axongreenhousesupport@axon.com or via our Axon Privacy Web Form. For more information, please see the Your California Privacy Rights section of our Applicant and Candidate Privacy Notice. Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment. We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com.  Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Job Description Summary As the Imaging Account Manager, you will own and drive the sales strategy of the diagnostic imaging portfolio of accounts for the Baltimore territory. GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world. Job Description Responsibilities Cultivate and maintain strong relationships with healthcare stakeholders within hospital, physician practice and imaging center account service lines (Radiology, Cardiology, Oncology, Operating Room & Women’s Health) to identify qualified leads, grow market share and increase revenue, and reduce customer attrition. Deliver on quarterly & annual orders and revenue sales targets; maximize profit margin on equipment and service contract sales. Leverage diagnostic imaging product knowledge in MRI, X-ray, CT, Interventional Radiology & Cardiology, Mammography, Nuclear Medicine & PET-CT to drive funnel growth for the region. Demonstrate expertise in customers’ installed base and develop technology & capital plans that map with their annual budget process. Collaborate with the account community team to drive closure with site visits and co-developed negotiation strategies. Reduce cycle time by leveraging Salesforce.com (CRM tool) to track customer and account activity, to map visibility and drive market share, and to prioritize sales funnel. Qualifications

About Omni Omni is a business intelligence and embedded analytics platform that helps customers explore, understand, and act on data. Headquartered in San Francisco with hubs in EMEA and APAC, we are backed by leading investors including ICONIQ Growth, Theory Ventures, First Round Capital, Redpoint Ventures, Google Ventures, Snowflake Ventures, and Databricks Ventures. The Role As a Technical Account Manager, you’ll serve as a dedicated, strategic technical advisor for Omni’s largest and most complex enterprise customers, partnering closely with Professional Services, Product, and Support teams. Your mission is to help top accounts achieve faster time-to-value, reduce inbound escalations, ensure long term success, and contribute reusable technical assets that scale with Omni’s growth. You do this by partnering with Sales and Professional Services to design a scalable implementation plan, knowing and documenting the core use cases and nuances of your customers tech stack, and consistently working to ensure that all future technical recommendations are scalable as Omni platforms continue to evolve. TAMs blend technical expertise with customer-facing skills. You’ll help enterprises embed Omni into their workflows, optimize performance, and expand their use of our BI platforms. Your work will directly influence adoption, retention, and expansion at scale. Responsibilities Act as the primary technical advisor for our top enterprise customers. Partner with Professional Services, Product, and Support teams to ensure customers achieve faster time-to-value and sustainable adoption. Guide customers on best practices for architecture, integrations, embedding, and data modeling. Proactively identify technical risks and create mitigation plans to reduce inbound escalations. Lead technical enablement workshops, health checks, and design reviews for customers, and internally to increase the subject matter expertise on the team. Help customers optimize query performance, dashboard usability, and user adoption. Serve as the technical voice of the customer internally, influencing product roadmaps and support processes. Build and maintain reusable implementation assets (templates, playbooks, technical documentation) that scale across Omni’s customer base. Partner with Sales and Customer Success Managers to surface cross-sell and upsell opportunities through technical insight. Provide technical validation in expansion and renewal cycles. Influence Net Dollar Retention (NDR) by demonstrating the scalable value of Omni. What We’re Looking For 5+ years in a technical customer-facing role (Customer Success Engineer, Technical Account Manager, Solutions Architect, or Data Consultant). Deep knowledge of data & analytics technologies: SQL, semantic layers, data warehouses (Snowflake, BigQuery, Redshift), BI platforms, APIs, embedding strategies. Strong architectural thinking: able to map complex data ecosystems to Omni’s platform. Excellent communicator—comfortable engaging both C-level execs and data engineers. Consultative and proactive, with the ability to span multiple enterprise accounts. Strong problem-solving and attention to detail. Bonus Points Experience driving adoption and expansion in a SaaS analytics/BI environment. Familiarity with customer success frameworks and metrics (GRR, NDR, adoption KPIs). Track record of influencing enterprise technology strategy. Comfortable working with global teams and customers across time zones. Compensation & Benefits On Target Earnings (OTE): $145k–$208k, 70/30 salary-to-variable split. Comprehensive health, dental, and vision coverage. Equity in a fast-growing company. Flexible, collaborative work environment.