• Support the day-to-day execution of Driver Operations function • Serve as a primary support contact for drivers regarding general questions, issues, and requests • Manage inbound driver cases related to performance concerns, compliance issues, and account status • Coordinate driver onboarding activities, including documentation collection and system setup • Investigate and resolve driver payment issues, discrepancies, and inquiries

• Develop and execute comprehensive strategy for Airspace’s driver network aligned with company growth objectives • Serve as the primary internal and external representative for Driver Operations, representing the function to senior leadership, customers and external partners • Lead driver performance management strategy through the development and execution of scalable processes that ensure quality, reliability, and consistency across the national network • Identify and capitalize on strategic opportunities for network optimization, cost efficiency and service improvement • Lead planning and execution of driver network expansion for major new customers and market expansions • Design and implement driver sourcing, recruitment, and onboarding strategies to ensure coverage aligns with demand requirements at launch • Coordinate cross-functional launch efforts, ensuring seamless integration of driver capabilities with customer needs • Establish launch playbooks and best practices for repeatable, scalable driver network expansion • Partner closely with leadership to optimize driver compensation structures and drive strategic cost decisions • Develop and implement cost optimization strategies for driver network while maintaining service quality and retention • Analyze driver economics, utilization rates, and market dynamics to inform compensation and incentive strategies • Support margin objectives through efficient driver deployment and cost-per-delivery optimization • Partner closely with the Director of Vendor Management to ensure strategic alignment on capacity, coverage, and growth initiatives • Collaborate on sourcing and onboarding strategy for driver network expansion to meet business needs • Ensure driver operations strategy aligns with vendor management strategy to create unified service delivery approach • Maintain high-level oversight of driver capacity planning without involvement in daily tactical execution • Lead and develop a team of at least three direct reports with broader organizational responsibility for the extended downline • Build organizational capacity in driver recruitment, performance management, training and retention • Create clear accountability structures that enable Driver Operations Managers to excel in operational execution while leadership focuses on strategic impact • Foster a culture of continuous improvement and proactive problem-solving

• Own tactical execution of Dell partnership initiatives, including sales enablement campaigns, co-marketing events (e.g., RSA, Clubhouse), and partnership announcements • Manage day-to-day coordination across Product, Marketing, Sales, and Customer Success to ensure initiatives remain on track • Serve as primary point of contact for Dell operational needs and requests • Track, manage, and report on partnership milestones and deliverables • Coordinate logistics for partnership events, webinars, and sales enablement activities • Manage partnership content by translating Halcyon-centric messaging into Dell-aligned positioning • Review and refine sales enablement materials, presentations, and communications for Dell audiences • Partner with Marketing to develop messaging that resonates with Dell’s sales teams and strategic priorities (e.g., Resilient Operations, Ransom Resilient PC) • Ensure all external-facing content aligns with Dell brand guidelines and partnership strategy • Draft and edit communications for Dell sales teams, leadership, and partners • Develop a deep understanding of the Dell partnership and represent Halcyon in internal and external meetings • Attend and contribute to weekly Dell alignment calls and strategic planning sessions • Anticipate partnership needs and proactively resolve operational blockers • Build strong knowledge of Dell’s organizational structure, sales processes, and go-to-market approach • Partner with the Project Management Organization to ensure initiatives are properly resourced, tracked, and aligned • Collaborate with Product on integration roadmap planning and positioning • Work closely with Sales and Customer Success on Dell-specific enablement and customer engagement strategies • Coordinate with Channel leadership on global partner strategy as it relates to Dell

• Serve as the primary point of contact for administrative care support inquiries via phone, email, and chat, providing accurate, policy-aligned responses and ensuring compliance with all privacy and documentation standards. • Assist students with navigating online portals, activating care, scheduling appointments, and supporting their continuity of care process. • Collaborate with clinical providers, technical support, partner success and other internal teams to resolve complex issues and ensure seamless patient care. • Document all interactions and resolutions thoroughly and accurately in the customer relationship management (CRM) system and electronic health record (EHR). • Identify and escalate urgent or sensitive issues to appropriate personnel for immediate resolution. • Contribute to the development and continuous improvement of care operations workflows, standard operating procedures (SOPs), and training resources. • Handle complaints and concerns with sensitivity and professionalism, striving for positive outcomes. • Participate in training sessions and team meetings to enhance knowledge and skills.