• Own the end-to-end product lifecycle for all Customer Care platforms. • Define and execute the roadmap for customer support tools and integrations. • Identify optimization opportunities to improve customer experience, response times, and operational efficiency. • Align product initiatives with overall ecommerce and business goals. • Manage and optimize CRM and contact center platforms, including Salesforce, NICE inContact, RingCentral, and HubSpot. • Oversee integration and performance across all systems. • Ensure accurate data flow, reporting consistency, and system scalability. • Lead shipping tools integrations to support post-purchase and delivery experiences. • Improve automation, chat flows, and ticket routing logic. • Configure routing priorities and escalation workflows. • Design and maintain complex workflow automations across platforms. • Partner with engineering to implement API-based integrations between systems.

• Respond to customer inquiries via email, phone, and screen share regarding Radformation software • Manage a high-volume case load (often 10–20 cases per day) while maintaining timely and meaningful customer communication • Provide meaningful initial responses within one hour and aim to resolve cases within one business day • Troubleshoot issues where solutions may not yet be documented, requiring critical thinking and collaboration to resolve • Support the majority of Radformation products (excluding QuickCode and RadMachine) • Document all customer interactions accurately in the CRM system • Partner with the Knowledge Support team to identify educational opportunities and recurring themes • Collaborate with Clinical Success to identify clinics that may benefit from proactive outreach or additional support • Participate in weekly Support team meetings and cross-functional discussions

Global Aviation, founded in 1995 by Flo Newton, has evolved from a humble start without hangars or aircraft into a premier private aviation company located at the Portland/Hillsboro Airport. With 98,000 square feet of heated hangar space, executive offices, meeting rooms, and a pilot lounge, Global Aviation has established itself as a leader in providing top-notch aviation services. Our commitment to delivering the highest degree of aircraft charter, maintenance, and FBO services has earned us a solid reputation among discerning aircraft owners and charter clientele. As the first-choice FBO in the Pacific Northwest, we are dedicated to setting new standards in the industry through our relentless focus on customer service. We are currently seeking a passionate and dedicated Line Service & Customer Service Representative to join our team, where you will be the face of our operations and ensure that every client interaction reflects our company’s values of excellence and service. Join us in fostering a positive and professional atmosphere while delivering an unparalleled experience to our valued customers in the aviation sector. Responsibilities - Greet and assist customers upon arrival and departure, ensuring a welcoming atmosphere. - Handle fueling, towing, and parking of aircraft safely and efficiently according to company policies and procedures. - Perform routine inspections and cleaning of hangar facilities and ramp areas to ensure safety and operational readiness. - Assist with flight planning and coordination of services for incoming and outgoing flights, including handling reservations and special requests. - Communicate effectively with pilots, airport personnel, and customers to facilitate timely and effective service delivery. - Maintain accurate records of all services provided to customers and ensure proper documentation is completed for billing and compliance purposes. - Provide top-quality customer service and respond promptly to any inquiries or service-related issues to enhance customer satisfaction.

At American Income Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to Make Tomorrow Better. Role Overview: Could you be our next Customer Service Manager ? American Income Life is looking for a Customer Service Manager to join the team! The Customer Service Manager is responsible for leading, developing, and supporting the customer service team to ensure exceptional customer experience. This role oversees daily operations, implements service strategies, and ensures alignment with the organization’s missions, values, and goals. The customer service manager will oversee the contact center staff. The Customer Service Manager will work to achieve key department goals and initiatives. These include quality, efficiency, and projects assigned. The customer service manager works closely with other departments to resolve issues, improve processes, and promote a customer-first culture. This is a Remote position located in Waco, TX. What You Will Do : Manage a staff of employees for AIL. Manage day-to-day call center operations, ensuring efficient handling of inbound and outbound calls. Lead, coach, and develop staff members and management to ensure that all departmental goals are met efficiently and effectively. Develop succession plans to prep employees and reduce impacts resulting from turnover. Write and perform annual reviews for staff members. Plan, create, and test/implement new strategies to improve production, process efficiencies, and reduce costs. Give presentations to Senior and Executive Management regarding department performance and insights. Use data-driven analysis to optimize contact center operations. Assist in  managing contact center expenses to ensure alignment with projections. Serve as a project manager or subject matter expert for the assigned line of business. Develop, implement, and review ongoing performance results. Monitor key performance indicators, including AHT, Adherence, Quality, Service Levels, First call resolution, and customer satisfaction. Handle customer escalated issues, ensuring timely resolution and a positive customer experience. Implement call center policies, procedures, and best practices to improve efficiency and service quality. Collaborate with workforce management to schedule staff and ensure adequate coverage. Provide regular performance feedback and conduct evaluations to support employee growth. Use data and call center metrics to identify trends, improve processes, and recommend solutions. Partner with cross-functional departments (IT operations, training, etc.) to address customer pain points and enhance overall service delivery. Champion a culture of accountability, teamwork, and continuous improvement. Participate in daily, weekly, monthly, and annual planning processes as appropriate. Maintain a favorable working relationship with all company employees to foster and promote a cooperative working environment. Perform all necessary managerial functions to effectively and efficiently manage the personnel assigned. What You Will Bring : Proven track record of training, developing, and managing contact center teams. Time management skills and the ability to prioritize in a high-volume environment. Effective leadership and analytical skills. Strong communication skills (both verbal and written). Advanced skills in Microsoft Office Suite, specifically Word, Excel, Outlook, Teams, and general working knowledge of the Internet or business use. Ability to be results-oriented. Ability to set clear directions and expectations. Strong problem-solving skills. Strong ability to mentor, develop, and motivate staff members. Ability  to exceed projected targets. Ability to manage multiple priorities and multitask. Must have strong leadership and people skills. Knowledge of company policies, and customer privacy/security standards. Knowledge of basics of staffing, scheduling, and capacity planning. Experience with  Call center software, reporting tools, and ticketing platforms. Experience with Change management guiding teams through organizational or procedural changes. Emotional intelligence. How American Income Life Will Support You: Looking to continue your career in an environment that values your contribution and invests in your growth? We've curated a benefits package that helps to ensure that you don’t just work, but thrive at American Income Life: Competitive compensation designed to reflect your expertise and contribution. Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance. Robust life insurance benefits and retirement plans, including company-matched 401k plan. Paid holidays and time off to support a healthy work-life balance. Parental leave to help our employees welcome their new additions. Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals. Company-paid counseling for assistance with mental health, stress management, and work-life balance. Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career. Discounted Texas Rangers tickets for a proud visit to Globe Life Field. Opportunity awaits! Invest in your professional legacy, realize your path, and see the direct impact you can make in a workplace that celebrates and harnesses your unique talents and perspectives to their fullest potential. At American Income Life, your voice matters.