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Providing 1-1 Long-term Virtual Assistants to Busy Entrepreneurs and Professionals
Account Executive – B2B Post Sales
Location
India
Posted
115 days ago
Salary
₹400K - ₹500K / year
Seniority
Mid Level
Job Description
Account Executive – B2B Post Sales
CuringBusy
• Account Management : Handle multiple global client accounts simultaneously, ensuring smooth coordination and timely delivery of services. • Escalation Handling : Address client concerns promptly and effectively, ensuring issues are resolved to maintain client trust. • Cross-Sell & Upsell : Identify opportunities to expand client engagement and revenue through strategic recommendations. • Reviews Management : Maintain and improve client reviews on platforms like Fiverr and other freelancing sites. • Client Retention : Build long-term relationships with clients, ensuring satisfaction and loyalty. • Global Client Management : Work with clients across different geographies and time zones. • Requirement Gathering : Understand client needs and articulate them clearly to internal teams. • Coordination : Collaborate with cross-functional teams to deliver seamless client experiences. • Analytical Insight : Use data-driven approaches to identify trends, improve processes, and enhance client success. • Ownership Mindset : Take full responsibility for client outcomes and internal coordination.
Job Requirements
- Minimum 2+ years of experience in Client Success, Account Management, or a similar role.
- Strong verbal and written English communication skills.
- Excellent attention to detail and organizational skills.
- Experience with freelancing platforms (e.g., Fiverr, Upwork).
- Familiarity with Stripe for payment processing.
- Knowledge of Zoho CRM and other CRM tools.
- Prior experience in a virtual assistance company or similar environment is a plus.
- Ability to manage multiple priorities and clients simultaneously.
- Strong analytical and problem-solving skills.
- Demonstrated ability to take ownership and drive results.
Benefits
- Opportunity to work in a fast-growing, remote-friendly environment.
- Exposure to global clients and diverse projects.
- Collaborative and performance-driven culture.
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