• Provide end-to-end project management for a range of digital products and initiatives, including website and mobile app development, digital marketing campaigns (SEO, PPC, social media), and e-commerce platform builds • Lead and motivate cross-functional teams, including UX/UI designers, web developers, content creators, and digital marketers, through the entire digital project lifecycle • Collaborate with internal stakeholders to define project scope, technical requirements, and strategic digital objectives • Create comprehensive project roadmaps, user stories, and detailed digital project plans, including timelines, budgets, and resource allocation for platforms and tools • Manage day-to-day project tasks within Agile methodologies • Facilitate key project ceremonies (e.g., sprints, stand-ups) and coordinate workflow using project management software like Azure • Proactively identify potential risks, such as technical issues, scope creep, or resource bottlenecks, and implement effective mitigation strategies to ensure the project remains on track and within budget • Serve as the central communication hub, providing regular status updates, performance reports, and sprint reviews to stakeholders • Ensure that the final products meet defined standards for usability (UX), accessibility (WCAG), and functionality across various devices and browsers

• Coordinate with business development teammates to properly transfer sales cycle knowledge for each new implementation the IPM will manage. • Drive exceptional, consistent project management for concurrent projects. • Translate business needs into comprehensive project plans including objectives, timeline, deliverables, budget and quality standards for the entire life cycle of the project. • Serve as the day-to-day project lead, ensuring the progress of teams against established goals. • Coordinate with leaders to secure needed resources based on availability and talent needed. • Communicate closely with account teams and customer contacts throughout the implementation so that all parties understand tasks, deadlines and items that put timelines at risk if delays occur. • Manage customer expectations and raise appropriate issues to Director of Operations and other leaders. • Drive results with all parties (EBTech/account team/customer/carriers) • Develop a trusted advisor relationship with customer contacts through efficient, quality execution of projects, effective communication, and value-added consulting advice • Train customers on use of new tools and approaches. • Follow organizational and line of business processes, protocols and quality standards in the development and deployment of solutions.

• Support project delivery and execution for consulting engagements • Coordinate project timelines and deliverables • Assist with client report preparation and documentation • Manage project workflows and ensure deadlines are met • Communicate with internal team on project status and requirements • Help structure project deliverables and presentations • Track project progress and identify potential roadblocks • Support senior consultants with administrative and coordination tasks

• Process projects through to completion, adhering to program requirements. • Confirm the accuracy of information, interacting with internal and external customers, contractors, and program staff as needed. • Verify that energy-efficient products are eligible for incentives using database research. • Work with subject matter experts to review project inspection reports. • Update and maintain accurate and organized project tracking records and project tracking reports with detailed status notes on a regular basis. • Provide a timely response to all contractors, internal and external customers, and other program staff inquiries by chat, email and telephone regarding program questions and processes. • Effectively communicate with program participants and stakeholders in a variety of roles to collect necessary project information. • Assist customers by answering phones and chats.