• Performs business support or technical work, using data organizing and coordination skills. • Performs tasks based on established procedures. • Creates a quality checklist to determine potential defects. • Reviews transactions and selects samples for auditing. • Performs risk assessments related to performance monitoring and financial operations. • Understands the connectivity of up-stream and down-stream processes with respect to the process they are auditing. • Validates audit findings with operations personnel to concur with root cause analysis (RCA). • Performs other duties as assigned. • Complies with all policies and standards.

• Responsible for the timely and accurate response to audit and compliance requests for the enterprise while also ensuring that the IT department itself is in compliance with all internal and external policies and procedures. • Assist with providing evidence in response to audit engagements, assessments/state exams, or due diligence requests. • Evaluate evidentiary documentation for accuracy and completeness and reconcile evidence and other assessment and due diligence documentation to ensure compliance with audit controls, regulatory and/or client requirements. • Create and maintain a repository of support documentation for audit/assessment submissions to ensure consistency across all requests. • Actively engage appropriate resources and function as project coordinator to ensure a timely and accurate response to requests. • Support the annual government certification activities, including the NIST and SSAE engagements, which requires timely procurement and delivery of documents, report requests and meeting coordination. • Ensure the continuity and accuracy of audit, regulatory and due diligence responses. • Review the IT Department policies and procedures to ensure that they are up to date and accurate at all times and make recommendations when updates are needed. • Maintain detailed communication on all requests, providing progress updates and completion status to manager and other relevant stakeholders. • Establish a strong rapport and coordinate with applicable business unit(s) and departmental contacts to procure appropriate evidence as needed. • Continually monitor the IT policies and procedures as well as the IT components of business processes and proactively seek out opportunities to identify potential process improvements and/or make recommendations for changes to ensure compliance.

• Validate changes to lead bidding models and revenue logic • Test and verify customer-facing site features across environments • Confirm data accuracy across transactional systems and ELT/ETL pipelines • Execute comprehensive regression and edge-case testing • Validate releases in both blue and green environments prior to cutover • Review logs, metrics, and performance signals post-deployment • Define and improve QA standards and release criteria • Provide formal deployment sign-off documentation

• Designs and executes test plans, enhances automation strategies and processes, and leads defect triage sessions to prioritize issues. • Implements comprehensive testing strategies and collaborates with cross-functional teams to deliver high-quality software. • Actively engages in the software-development lifecycle to improve quality processes and ensure seamless test automation, integration, and performance. • Collaborates with stakeholders to ensure clear, complete, and testable requirements for all tasks. • Develops detailed test plans, strategies, and scenarios that cover functional, regression, integration, and performance testing and edge cases. • Performs manual and exploratory testing to validate complex workflows, integrations, new features, and fixes for defects. • Investigates and resolves software defects with developers; provides clear documentation and actionable recommendations. • Leads API testing to ensure data integrity, accuracy, security, and seamless integration of the application. • Builds and enhances automated testing frameworks to increase automation coverage and maintain regression suites across multiple products. • Integrates automated testing into CI/CD pipelines. • Performs performance and load testing to evaluate system scalability, stability, and responsiveness and align with performance benchmarks. • Guides and supports junior QA engineers by offering expertise regarding best practices for testing, design of test cases, and automation techniques. • Facilitates knowledge-sharing sessions and leads discussions about testing for complex features to align QA across projects. • Identifies opportunities for process improvements; suggests and implements changes to increase efficiency and quality of testing activities. • Leverages metrics and reporting tools to evaluate testing progress, identify coverage gaps, and enhance testing effectiveness. • Collaborates with development and operations teams to validate builds and ensure production deployments are release-ready. • Presents testing outcomes, technical challenges, achievements, and metrics for product quality during stakeholder demos. • Communicates and collaborates across cross-functional teams to align development and testing efforts. • Leads discussions to align stakeholders regarding testing results, challenges, and quality goals.