• The Sales Support Analyst plays a key role in managing buyer payment follow-ups and processing sales adjustments (including collapsing sales). • This position is responsible for ensuring timely collections, resolving billing discrepancies, and delivering exceptional customer service. • Success in this role requires a high level of accuracy, strong attention to detail, and the ability to work independently. • The analyst will serve as a primary point of contact, collaborating closely with internal teams across Liquidity Services and liaising with buyer company representatives to support smooth transactions and issue resolution.

• Serve as the first point of contact for internal technical support, delivering clear, professional, and customer-focused assistance • Troubleshoot and resolve Tier 1 issues across devices, Windows OS, Microsoft 365, Microsoft Dynamics, VPN/network access, and peripherals • Log, categorize, prioritize, and document all support requests in the ticketing system, meeting defined service and escalation standards • Escalate complex or unresolved issues to Tier 2 or specialized teams with complete and actionable documentation • Support user account management, including provisioning, password resets, MFA issues, and Entra ID access changes • Assist with onboarding and offboarding activities in partnership with HR and IT leadership • Configure and support devices, standard software, and approved Microsoft-based business applications in line with security standards • Create and maintain documentation and knowledge base content while contributing to continuous improvement of Tier 1 support processes

• Take an active role and participation as a CIAT student ambassador to participate in virtual events including new student orientation, certification workshops, and career services workshops • Assist with student assignment, lab, and certification support through: Hosting individual and small group live, virtual support sessions • Testing and contributing to lab documentation • Virtual support for students needing assistance with PC Build Kit labs, networking labs, Amazon and Azure labs, and coding labs (lab assignments per student coordinator will vary based on coursework and/or certifications earned) • Assist with CIAT website development initiatives including: Website UI/UX, browser, device compatibility, and navigation testing • Student portal and pilot project testing • Assist with Career Services tasks including: Reviewing Handshake employer profiles to ensure they meet department guidelines • Evaluating job postings and industry trends • Adhere to regulations as set forth by governing agencies and institutional policies.

• Troubleshoot complex backend and frontend issues for enterprise customers. • Work with Engineering, Product, and Security teams to find root causes and implement solutions. • Help improve the product by debugging, prototyping, or building small automation tools. • Apply web security, bot mitigation, and fraud prevention knowledge to support customers. • Mentor other support engineers and enhance team processes and documentation. • Build strong customer relationships through clear, proactive communication.