• Ensure operational support and stable performance of an assigned client portfolio. • Act as the primary point of contact for clients, coordinating internal teams to address client needs. • Maintain long-term relationships with existing clients. • Own operational support for an assigned client portfolio. • Act as the main escalation point for clients. • Bridge client needs with internal departments. • Monitor key performance metrics and report on client performance. • Document operational procedures and track development request progress. • Identify areas for automation or efficiency improvements within the client journey. • Present product updates, upgrades, and new functionality to clients. • Coordinate development planning and prioritization of client requests.

• Identify, qualify, and onboard high-potential channel partners • Build and execute a repeatable channel sales motion • Activate partners through sales enablement, technical training, and joint go-to-market efforts • Clearly articulate the value of NinjaOne’s Partner Program • Own your regional partner plan, pipeline, and forecast • Collaborate cross-functionally with sales, marketing, and product teams

• Own and nurture executive-level relationships across a portfolio of tier-1 acquirer and payment processor accounts • Serve as executive sponsor for strategic accounts, ensuring high satisfaction, retention, and strategic alignment • Oversee management of client requests related to solution enhancements, reporting needs, and coordination of new product releases and implementations • Partner with customers to deeply understand their merchant portfolio dynamics, compliance challenges, and growth objectives • Define paths of growth for both parties - the customer and VikingCloud • Work closely with the C-Suite—Product, Security, Technology, Finance, and Operations to align customer needs with business priorities

• Works with existing customers to understand their business objectives and create appropriate solutions to meet their business needs. • Develops and manages relationships within our existing customers. • Develops compelling value propositions based on ROI cost/benefits analysis. • Coordinates cross-functionally within and outside of the sales team. • Some travel is expected in support of sales efforts.