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Customer Support Specialist

Customer SupportCustomer SupportContractRemoteSeniorTeam 201-500Since 2016H1B No SponsorCompany SiteLinkedIn

Location

India

Posted

115 days ago

Salary

0

Seniority

Senior

3 yrs expEnglishERP

Job Description

Customer Support Specialist

CrewBloom

• Manage customer email communication (order status, documentation, updates) • Enter customer orders in QuickBooks/ ERP • Prepare export documents, packing lists, certificates, and shipping documents • Coordinate with freight forwarders • Prepare weekly reports

Job Requirements

  • 3+ years in manufacturing customer service or order processing
  • Experience with QuickBooks or ERP systems
  • Experience handling international shipments preferred
  • Excellent written English
  • Required Traits
  • Extremely detail-oriented
  • Proactive follow-up mentality
  • Organized and process-driven
  • Comfortable working in fast-paced industrial environment
  • High accountability
  • Preferred Candidate:**
  • Has prior experience in sales and customer support, or customer assistance at music festivals or large events
  • Thrives in dynamic, fast-paced environments with high message or customer interaction volumes**
  • Minimum Technical and Work Environment Requirements:**
  • Internet Connection:**
  • Primary internet connection with a minimum speed of **15 Mbps**.
  • Backup internet connection with at least **10 Mbps**.
  • Backup connection must be capable of supporting work during a power outage.
  • Primary Device:**
  • Desktop or laptop equipped with at least:
  • Intel Core i5 (8th generation or newer)**, **Intel Core i3 (10th generation or newer)**, **AMD Ryzen 5**, or an equivalent processor.
  • A minimum of **8 GB RAM**.
  • Backup Device:**
  • Must meet or exceed the performance of an **Intel Core i3** processor.
  • Must be functional during power interruptions.
  • Peripherals and Workspace:**
  • A functioning **webcam**.
  • A **noise-canceling USB headset**.
  • A **quiet, dedicated home office space**.
  • A **smartphone** for communication and verification purposes.

Benefits

  • Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
  • Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
  • Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
  • Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
  • Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
  • Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.

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