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Customer Support Specialist
Location
India
Posted
115 days ago
Salary
0
Seniority
Senior
Job Description
Customer Support Specialist
CrewBloom
• Manage customer email communication (order status, documentation, updates) • Enter customer orders in QuickBooks/ ERP • Prepare export documents, packing lists, certificates, and shipping documents • Coordinate with freight forwarders • Prepare weekly reports
Job Requirements
- 3+ years in manufacturing customer service or order processing
- Experience with QuickBooks or ERP systems
- Experience handling international shipments preferred
- Excellent written English
- Required Traits
- Extremely detail-oriented
- Proactive follow-up mentality
- Organized and process-driven
- Comfortable working in fast-paced industrial environment
- High accountability
- Preferred Candidate:**
- Has prior experience in sales and customer support, or customer assistance at music festivals or large events
- Thrives in dynamic, fast-paced environments with high message or customer interaction volumes**
- Minimum Technical and Work Environment Requirements:**
- Internet Connection:**
- Primary internet connection with a minimum speed of **15 Mbps**.
- Backup internet connection with at least **10 Mbps**.
- Backup connection must be capable of supporting work during a power outage.
- Primary Device:**
- Desktop or laptop equipped with at least:
- Intel Core i5 (8th generation or newer)**, **Intel Core i3 (10th generation or newer)**, **AMD Ryzen 5**, or an equivalent processor.
- A minimum of **8 GB RAM**.
- Backup Device:**
- Must meet or exceed the performance of an **Intel Core i3** processor.
- Must be functional during power interruptions.
- Peripherals and Workspace:**
- A functioning **webcam**.
- A **noise-canceling USB headset**.
- A **quiet, dedicated home office space**.
- A **smartphone** for communication and verification purposes.
Benefits
- Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth.
- Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field.
- Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward.
- Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards.
- Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment.
- Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.
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