Job Closed
This listing is no longer active.
Psychologist-led advisory that helps organisations, governments & leaders (B2B & B2G)
Customer Service- Admin- Virtual Assistant (Remote)
Location
Arizona
Posted
114 days ago
Salary
0
Seniority
Mid Level
Job Description
Customer Service- Admin- Virtual Assistant (Remote)
MindFriend PRO
https://www.linkedin.com/company/mindfriend/ https://mindfriend.com/ We are seeking a highly organized and detail-oriented Remote Email & Communications Coordinator to manage our email communications, organize our Google Workspace, and facilitate seamless communication between our in-house teams. You will be the central hub for email correspondence, ensuring efficient information flow and maintaining a well-organized digital workspace.
Job Requirements
- Email Management:
- Monitor and manage incoming and outgoing emails, prioritizing and responding promptly.
- Draft and send professional and clear emails to clients, partners, and internal teams.
- Organize and maintain email folders and labels within Google Workspace for efficient retrieval.
- Implement email filtering and automation rules to streamline workflow.
- Google Workspace Organization:
- Maintain and organize files and folders within Google Drive, ensuring easy access for team members.
- Manage shared calendars and documents, ensuring accuracy and up-to-date information.
- Utilize Google Workspace tools (Docs, Sheets, Slides) for document creation and collaboration.
- Internal Communication:
- Facilitate communication between in-house teams via email and other online communication tools.
- Ensure clear and consistent communication of information and updates.
- Relay information from external emails to the necessary internal teams.
- Administrative Support:
- Assist with scheduling appointments and meetings.
- Maintain accurate records and documentation.
- Support other administrative tasks as needed.
- Qualifications:
- Proven experience in email management and administrative support.
- Proficiency in Google Workspace (Gmail, Drive, Docs, Sheets, Calendar).
- Excellent written and verbal communication skills.
- Strong organizational and time-management skills
- Ability to prioritize tasks and meet deadlines.
- Attention to detail and accuracy.
- Ability to work independently in a remote environment.
- Reliable internet connection, and appropriate remote working environment.
Benefits
- Fully remote work environment.
- Flexible schedule.
- Opportunities for professional development.
- Collaborative and supportive team.
Related Guides
Related Categories
Related Job Pages
More Customer Support Jobs
Customer Service- Admin- Virtual Assistant (Remote)
MindFriend PROPsychologist-led advisory that helps organisations, governments & leaders (B2B & B2G)
https://www.linkedin.com/company/mindfriend/ https://mindfriend.com/ We are seeking a highly organized and detail-oriented Remote Email & Communications Coordinator to manage our email communications, organize our Google Workspace, and facilitate seamless communication between our in-house teams. You will be the central hub for email correspondence, ensuring efficient information flow and maintaining a well-organized digital workspace.
Customer Service- Admin- Virtual Assistant (Remote)
MindFriend PROPsychologist-led advisory that helps organisations, governments & leaders (B2B & B2G)
https://www.linkedin.com/company/mindfriend/ https://mindfriend.com/ We are seeking a highly organized and detail-oriented Remote Email & Communications Coordinator to manage our email communications, organize our Google Workspace, and facilitate seamless communication between our in-house teams. You will be the central hub for email correspondence, ensuring efficient information flow and maintaining a well-organized digital workspace.
Customer Service- Admin- Virtual Assistant (Remote)
MindFriend PROPsychologist-led advisory that helps organisations, governments & leaders (B2B & B2G)
https://www.linkedin.com/company/mindfriend/ https://mindfriend.com/ We are seeking a highly organized and detail-oriented Remote Email & Communications Coordinator to manage our email communications, organize our Google Workspace, and facilitate seamless communication between our in-house teams. You will be the central hub for email correspondence, ensuring efficient information flow and maintaining a well-organized digital workspace.
• Handle high-volume inbound calls with professionalism, empathy, and accuracy. • Provide clear, accurate information regarding health insurance benefits, claims, billing, and eligibility. • Assist members in navigating online resources and submitting requests. • Document all call interactions in customer management systems in compliance with company and regulatory requirements. • Adhere to call handling standards, including average handle time, quality scores, and first call resolution targets. • Follow compliance guidelines including HIPAA, CMS, and state-specific regulations. • Escalate complex issues appropriately to ensure timely resolution. • Stay current with updates to health plan policies, systems, and processes. • Contribute to continuous improvement by identifying trends and opportunities for enhanced customer experience.
