Founded in 1994 and celebrating 30 years in business, Mindex is a software development company with a rich history of demonstrated software and product development success. We specialize in agile software development, cloud professional services, and creating our own innovative products. We are proud to be recognized as the #1 Software Developer in the 2023 RBJ's Book of Lists and ranked 27th in Rochester Chamber’s Top 100 Companies. Additionally, we have maintained our certification as a Great Place to Work for consecutive years in a row. Our list of satisfied clients and #ROCstar employees are both rapidly growing— Are you next to join our team? Mindex’s Software Development division is the go-to software developer for enterprise organizations looking to engage teams of skilled technical resources to help them plan, navigate, and execute through the full software development lifecycle. As an independent decision maker, the Product Owner/Business Analyst directs the work related to the analysis, development, and testing resources associated with one or more agile teams; and creates shared understanding of solution requirements through user flows, acceptance criteria, and other agile artifacts. The Product Owner/Business Analyst is responsible for the definition of work in the Product backlog and for the prioritization of that work for their assigned team(s), meaning they are responsible for determining when product and application functionality is released into the market. The Product Owner/Business Analyst collaborates with the Product Manager to help formulate strategies to maximize revenue/retention and minimize risk for the clients of their assigned products. The Product Owner/Business Analyst maintains on-going relationships with their stakeholders and conducts research with clients in order to continuously make informed decisions. Essential Functions - Develops a deep understanding of the body of work and the Salesforce platform, partnering with the team and project stakeholders to elaborate clear, well-defined solution requirements within the Salesforce ecosystem. - Partners with the Product Manager to translate high-level project deliverables into actionable, Salesforce-based product plans, ensuring alignment with platform capabilities, configurations, and integrations. - Communicates and collaborates with internal and external team members to identify Salesforce product improvements, analyze user needs, define project scope, and document features and high-level functional requirements leveraging Salesforce tools and best practices. - Facilitates PI planning projects alongside the Scrum Master to ensure scope and delivery plans align. - Collaborates with client stakeholders to work towards the client’s long-term product deliverables and project roadmap. - Partners with project stakeholders to provide clarity and support of project release planning. - Develops a deep understanding of the body of work, partners with the team and project stakeholders to elaborate clear solution requirements. - Ensures product backlog and project requirements are aligned. - Facilitates refinement of requirements via elaboration and grooming sessions to ensure scrum team alignment for functional and non-functional requirements. - Represents Product Management on project teams as the Decision Maker to assist in answering questions and to provide direction to project scrum teams. - The Product Owner role is generally assigned to projects with high impact to the company and requires strong partnership with the Scrum Master and Lead Engineer to provide project delivery and leadership to the agile team. - Provides direction and mentorship to the agile team and the Business Analyst to ensure project deliverables are understood and accepted by the team. - Demonstrates the ability to use graphical representation to augment textual requirements such as diagrams, models, workflow diagrams, and story maps.

Founded in 1994 and celebrating 30 years in business, Mindex is a software development company with a rich history of demonstrated software and product development success. We specialize in agile software development, cloud professional services, and creating our own innovative products. We are proud to be recognized as the #1 Software Developer in the 2023 RBJ's Book of Lists and ranked 27th in Rochester Chamber’s Top 100 Companies. Additionally, we have maintained our certification as a Great Place to Work for consecutive years in a row. Our list of satisfied clients and #ROCstar employees are both rapidly growing— Are you next to join our team? Mindex’s Software Development division is the go-to software developer for enterprise organizations looking to engage teams of skilled technical resources to help them plan, navigate, and execute through the full software development lifecycle. As an independent decision maker, the Product Owner/Business Analyst directs the work related to the analysis, development, and testing resources associated with one or more agile teams; and creates shared understanding of solution requirements through user flows, acceptance criteria, and other agile artifacts. The Product Owner/Business Analyst is responsible for the definition of work in the Product backlog and for the prioritization of that work for their assigned team(s), meaning they are responsible for determining when product and application functionality is released into the market. The Product Owner/Business Analyst collaborates with the Product Manager to help formulate strategies to maximize revenue/retention and minimize risk for the clients of their assigned products. The Product Owner/Business Analyst maintains on-going relationships with their stakeholders and conducts research with clients in order to continuously make informed decisions. Essential Functions - Develops a deep understanding of the body of work and the Salesforce platform, partnering with the team and project stakeholders to elaborate clear, well-defined solution requirements within the Salesforce ecosystem. - Partners with the Product Manager to translate high-level project deliverables into actionable, Salesforce-based product plans, ensuring alignment with platform capabilities, configurations, and integrations. - Communicates and collaborates with internal and external team members to identify Salesforce product improvements, analyze user needs, define project scope, and document features and high-level functional requirements leveraging Salesforce tools and best practices. - Facilitates PI planning projects alongside the Scrum Master to ensure scope and delivery plans align. - Collaborates with client stakeholders to work towards the client’s long-term product deliverables and project roadmap. - Partners with project stakeholders to provide clarity and support of project release planning. - Develops a deep understanding of the body of work, partners with the team and project stakeholders to elaborate clear solution requirements. - Ensures product backlog and project requirements are aligned. - Facilitates refinement of requirements via elaboration and grooming sessions to ensure scrum team alignment for functional and non-functional requirements. - Represents Product Management on project teams as the Decision Maker to assist in answering questions and to provide direction to project scrum teams. - The Product Owner role is generally assigned to projects with high impact to the company and requires strong partnership with the Scrum Master and Lead Engineer to provide project delivery and leadership to the agile team. - Provides direction and mentorship to the agile team and the Business Analyst to ensure project deliverables are understood and accepted by the team. - Demonstrates the ability to use graphical representation to augment textual requirements such as diagrams, models, workflow diagrams, and story maps.

• Elicit, analyze, specify, and validate business needs of stakeholders • Lead interviews with stakeholders to gather complex user requirements • Promote a collaborative team environment and mentor junior-level analysts • Document current processes and models to identify inefficiencies or gaps • Support delivery teams during the development, testing, and deployment of solutions

• Document and map current business processes, workflows, and systems using various tools (e.g., flowcharts, process maps). • Conduct thorough analysis of existing processes to identify inefficiencies, bottlenecks, and areas for improvement. • Develop recommendations for process improvements to enhance efficiency, reduce costs, and improve overall business performance. • Collaborate with cross-functional teams, including operations, finance, HR, IT, and others to ensure alignment on process improvement initiatives. • Promote a culture of continuous improvement by identifying ongoing opportunities for process enhancements.