• Develop and deliver engaging virtual and in-person training that enables claim advocates to consistently meet or exceed Facets claim processing standards. • Translate complex technical and product concepts into clear, actionable learning that supports accuracy, efficiency, and customer focus. • Manage classroom environments to create inclusive, focused, and high-impact learning experiences. • Monitor training effectiveness using performance metrics and quality results, quickly identifying and addressing gaps that could impact service levels. • Provide side-by-side coaching and reinforcement to support skill transfer from the classroom to daily work. • Partner closely with coaches, supervisors, business SMEs, and the Instructional Design team to identify training needs and continuously improve curriculum. • Contribute to curriculum development by creating and refining materials that support multiple learning styles and evolving business needs. • Promote continuous improvement by streamlining training processes, reducing rework, and supporting compliance and control requirements.

• Support the full lifecycle of medical provider enrollment, helping ensure accurate provider data and regulatory compliance. • Review and validate medical provider enrollment applications (initial, re-enrollment, reactivation, or updates) • Verify provider data via internal databases and external agencies; set up/test EFT accounts • Enter and update provider information in enrollment databases and directories • Communicate with providers, agencies, and internal departments to resolve discrepancies • Supply application materials and process guidance to potential enrollees • Assist with special projects, process improvements, provider education, and system testing

• Performs clinical data analysis and case management to support accurate interpretation of genetic findings. • Establishes phenotype-genotype correlations across a range of genetic disorders. • Investigates and interprets clinical features of genetic conditions using internal resources and professional tools. • Assumes personal responsibility for routine administrative tasks, including reviewing and editing genetic test reports, interpreting variants, and curating internal databases. • Serves as a subject matter expert for designated genes, disorders, tests, and/or workflows. • Participates in client services and communication via email, phone, or other channels to support case resolution and provider engagement. • Performs literature reviews and database searches to support variant interpretation and classification. • May assist with development of variant-, gene-, or disease-specific test information and report language. • Consistently meets or exceeds performance benchmarks. • May abstract clinical information from patient records. • Meets or exceeds productivity and error standards as assigned by team lead. • Perform other duties as assigned in support of the team or department.

• Perform clinical data analysis and case management to accurately interpret genetic findings. • Establish phenotype-genotype correlations across diverse genetic disorders. • Investigate and interpret clinical features of genetic conditions using internal resources and professional tools. • Review and finalize genetic test reports, interpret variants, and curate internal databases. • Serve as a subject matter expert for designated genes, disorders, tests, and workflows. • Communicate with clients via email, phone, or other channels to support case resolution and provider engagement. • May abstract clinical information from patient records. • Performs literature reviews and database searches to support variant interpretation and classification. • Meets or exceeds productivity and error standards as assigned by team lead. • Documents evidence and rationale for variant classification in a clear, standardized format. • Assist with development of variant-, gene-, or disease-specific test information and report language. • Perform other duties as assigned to support the team or department.