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ServiceNow Business Process Consultant
Location
United States
Posted
174 days ago
Salary
0
Seniority
Senior
Job Description
ServiceNow Business Process Consultant
CoreSphere, LLC
• Successfully manage customer expectations and ensuring tasks are estimated accurately and performed on-time and on-budget with high-levels of customer satisfaction and quality • Support the delivery Engagement Manager and client Project Manager • Coordinate activities with client team stakeholders including technical and functional Subject Matter Experts (SMEs) as well as other project team Technical Consultants (TCs) and BPCs • Ensure appropriate collaboration, coordination, and communications within the implementation team and with client SMEs • Apply best practices for managing work under the task order • Manage activities and resources to a project plan utilizing the appropriate tools (e.g., ServiceNow Project Portfolio Management (PPM) suite, SharePoint, Microsoft Project and potentially other agile tools (e.g., Jira)) • Understand and manage the Critical Path for successful project delivery and support tasks • Lead and support project objectives, build project requirements, and manage the constraints of the project including but not limited to: cost, scope, schedule, and quality • Communicate clearly, effectively, on time, and to the correct audience • Manage risks and issues; be proactive and communicate effectively • Estimate the level of effort of BPC efforts for out of scope work • Identify and manage to change request process • Ensure work is performed compliant with client and contractual policies and processes • Draft, coordinate Weekly Status Report submissions • Support ad hoc oral and written data calls • Attend various program meetings with the project team members as needed
Job Requirements
- Successfully performed CSM BPC O&M and/or implementation work with other clients of similar size, scope and complexity
- Bachelor's degree in business management, project management, financial management, computer science, or related field
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist with CSM (CIS-CSM)
- Successful and proven track record implementing ServiceNow CSM applications and other ServiceNow applications
- Minimum three (3) years of experience leading and performing BPC work primarily with CSM
- Deep understanding of both waterfall and agile System Development Life Cycle (SDLC) project management methodologies, techniques, and tools
- Working knowledge and experience with CSM processes
- Comfortable working in a fast-paced technology environment working for clients
Benefits
- Competitive Pay
- Paid Time Off
- Sick Leave
- Public Holidays
- STD/LTD Health and Dental
- 401(k)
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