• Design and deliver scalable financial management solutions on the ServiceNow platform • Lead architecture and design of financial management solutions including budgeting, cost modeling, and billing • Collaborate with stakeholders to translate business and financial management requirements into technical designs • Provide architectural guidance to development teams throughout the implementation lifecycle • Serve as a trusted advisor to customers on IT Financial Management and budgeting processes • Support User Acceptance Testing (UAT) and lead training sessions for user adoption

• Understanding functional requirements thoroughly • Envisioning the overall solution for defined requirements • Enabling application development • Leading/supporting UAT and production rollouts • Creating WBS and estimated effort for tasks

• Lead discovery workshops and map as-is / to-be IRM, TPRM, and BCM processes • Identify and design high-impact Agentic AI use cases (autonomous assessments, AI-generated BIAs, continuous monitoring, due diligence automation) • Define AI workflows, prompts, agent roles, guardrails, and evaluation logic in collaboration with technical teams • Design ServiceNow IRM, TPRM, and BCM workflows aligned with regulatory frameworks • Create user stories, process documentation, and support client demos and adoption

• Lead full lifecycle of ServiceNow IRM and SecOps projects — from requirements gathering and scoping through design, configuration, testing, deployment, and transition to operations. • Define project scope, objectives, deliverables, timelines, resources, and success criteria; develop and maintain detailed project plans, schedules, and budgets. • Coordinate cross-functional teams (business risk/compliance, security operations, IT, DevOps/engineering, external vendors) to implement IRM and SecOps capabilities — including GRC workflows, risk assessments, vulnerability management, incident response automation, governance policies, compliance tracking, and reporting. • Manage stakeholder engagement: interface with business leaders, security/risk executives, technical teams, and external partners; facilitate requirements gathering, maintain communications, and deliver regular status updates. • Oversee change management: ensure that configuration changes, customizations, integrations, data migrations, and updates follow change-management processes, with appropriate documentation, version control, and testing (including User Acceptance Testing where applicable). • Provide governance and quality assurance: validate deliverables (configurations, workflows, integration points), enforce compliance with regulatory frameworks or internal security standards (as applicable), and ensure best practices for IRM/SecOps are met. • Coordinate training, documentation, and change-management activities for end users, administrators, and stakeholders; ensure smooth adoption of new processes and workflows. • Identify, track, and mitigate project risks, dependencies, and blockers; escalate issues appropriately and ensure timely resolution to keep projects on track. • Maintain and update project dashboards, status reports, and other project-management artifacts; document lessons learned and lead post-implementation reviews.