• Understanding functional requirements thoroughly • Envisioning the overall solution for defined requirements • Enabling application development • Leading/supporting UAT and production rollouts • Creating WBS and estimated effort for tasks

• Lead discovery workshops and map as-is / to-be IRM, TPRM, and BCM processes • Identify and design high-impact Agentic AI use cases (autonomous assessments, AI-generated BIAs, continuous monitoring, due diligence automation) • Define AI workflows, prompts, agent roles, guardrails, and evaluation logic in collaboration with technical teams • Design ServiceNow IRM, TPRM, and BCM workflows aligned with regulatory frameworks • Create user stories, process documentation, and support client demos and adoption

• Lead full lifecycle of ServiceNow IRM and SecOps projects — from requirements gathering and scoping through design, configuration, testing, deployment, and transition to operations. • Define project scope, objectives, deliverables, timelines, resources, and success criteria; develop and maintain detailed project plans, schedules, and budgets. • Coordinate cross-functional teams (business risk/compliance, security operations, IT, DevOps/engineering, external vendors) to implement IRM and SecOps capabilities — including GRC workflows, risk assessments, vulnerability management, incident response automation, governance policies, compliance tracking, and reporting. • Manage stakeholder engagement: interface with business leaders, security/risk executives, technical teams, and external partners; facilitate requirements gathering, maintain communications, and deliver regular status updates. • Oversee change management: ensure that configuration changes, customizations, integrations, data migrations, and updates follow change-management processes, with appropriate documentation, version control, and testing (including User Acceptance Testing where applicable). • Provide governance and quality assurance: validate deliverables (configurations, workflows, integration points), enforce compliance with regulatory frameworks or internal security standards (as applicable), and ensure best practices for IRM/SecOps are met. • Coordinate training, documentation, and change-management activities for end users, administrators, and stakeholders; ensure smooth adoption of new processes and workflows. • Identify, track, and mitigate project risks, dependencies, and blockers; escalate issues appropriately and ensure timely resolution to keep projects on track. • Maintain and update project dashboards, status reports, and other project-management artifacts; document lessons learned and lead post-implementation reviews.

• Lead the technical architecture, design, and implementation of ServiceNow solutions supporting Enterprise Asset Management (EAM) and enterprise-wide asset visibility across IT, OT, and AI assets. • Focus on ITSM, ITOM, ITAM, HAM, and SAM capabilities as the foundation for Security Operations (SecOps), Integrated Risk Management (IRM), and AI Governance programs. • Ensure platform integrity, scalability, security, and compliance while translating enterprise architecture strategy into deployable, auditable ServiceNow solutions. • Design and own end-to-end ServiceNow technical architecture across ITSM, ITOM, ITAM, HAM, and SAM. • Implement enterprise asset lifecycle management across hardware, software, operational technology, and AI assets. • Review and approve technical designs, integrations, customizations, and configurations.